My Customer service issue with BB&T Bank from April 2018

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Help with my BB&T Bank issue
Before contacting them, items GetHuman622684 may need:
Name on the account, Billing address, Account holders birthday, Last 4 of SSN, and Full card number
GetHuman622684's next move: have a BB&T Bank rep call.
Always use the GetHuman Phone tocall BB&T Bank. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman622684's own words:
I was trying to do something, and ran into a problem.
Please call i have a question that needs to be cleared
Help with my BB&T Bank issue
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Customer service issue
Reported by GetHuman622684
Apr 23rd, 2018 - 3 mons ago
I have an issue with BB&T Bank too
Not resolved
Seen by 1 customer so far
Similar issue to 324 others
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Timeline
GetHuman622684 started working on this issue
Apr 23rd 9:48pm