Hello Tony,**I'm Vicky and I'll be glad to assist you in this regard.**I understand you...

GetHuman3841415's Complaint issue with Axis Bank Ltd. from October 2019

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Before contacting them, items GetHuman3841415 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3841415's own words
Hello Tony,**I'm Vicky and I'll be glad to assist you in this regard.**I understand your concern regarding the refund for your order * ***-*******-*******.**I further understand that you have not received the refund.**However, regarding the refund for the order we had initiated the Refund on Monday ** October **** *:** PM and had provided you with the below details**Refund Reference Number : ************Refund Amount : Rs.***.****Refund Date :Monday ** October ******In this case, its my humble request for you to contact the customer care department of your bank with this reference numbers for more information about your refund.**If your bank doesn't provide the refund confirmation, you can dispute the transaction as "refund never processed". At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.**However, as they are confirming you that they are unable to find the details, Once Please check with the customer care.I'm positive that they will be able to locate the number and help you without hazel. If in case not, please file a charge Dispute and share us the Charge Dispute ID so that I can forward the details to the billing team and help you further.**I do understand that at this point of time asking you to contact again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately.**Your patience and understanding in this regard is highly appreciated.**I hope you can understand my limitations in this regard.**Thank you for being our valuable customer. We look forward to seeing you again soon. * ***We appreciate your feedback. Please use the buttons below to vote about your experience today* * ***Warmest regards,* Vicky* *Amazon.in * *Above refund not credited to my account.Please replay

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Axis Bank Ltd.

Complaint issue
Reported by GetHuman3841415
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 1219 others
0 customers following this

Timeline

GetHuman3841415 started working on this issue
Oct 28th, 2019 1:58pm

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