Axis Bank Ltd. Customer Service Issues

Dear Customer, We regret to inform you that we cannot proceed with your request as your contact information is not up to date in our records. To update your mobile number, kindly visit any Axis Bank Branch or ATM. For updating your email ID, please ensure to visit the nearest Axis Bank Branch. After updating your details, you will then be able to register by visiting the 3D Secure section on www.axisbank.com within 24 hours.

I made an online purchase on a website recently. I provided my card details for the transaction, but the money was deducted without my usual phone confirmation via OTP. Normally, I always authorize my purchases through this method, but this time, the website processed the payment without it. When I inquired with them, they claimed they had no knowledge of this issue while acknowledging that the payment had indeed gone through. I am puzzled by how the payment could be made without the OTP confirmation that I rely on for security.

Dear Sir/Madam, My name is Tejo Joseph, and I hold an Axis Bank account numbered [redacted] which was opened as a salary account by Omega Health Care. Following my resignation from the company, the account remained unused and has since been converted into a savings account without my knowledge. Upon finding out about this change, I reached out to Axis Bank branches in Pallavaram, Nandanam, and Kodambakam to inquire about a charge of -346rs. Surprisingly, the executives advised me to leave the account as it is since it was in the process of being closed. However, I have now been hit with an additional charge of 171rs, resulting in a total negative balance of -[redacted]. I am perplexed about being charged for a closed account after following the instructions provided to me by your bank staff. I regret not settling the initial amount and closing the account earlier. I can be reached at [redacted]. Your prompt clarification or resolution regarding the recent charge would be greatly appreciated. Thank you.

I have previously reported several issues I am experiencing: 1. The Tap and Pay feature is not working on my Buzz credit card. I have tried using it at various outlets. 2. I am unable to redeem my rewards at Domino's. Despite visiting different Domino's locations, the issue persists. 3. My points are missing from my e-rewards statement after maintenance. 4. I have not received the Flipkart voucher I was promised. 5. Please do not discontinue my old My Zone credit card, as I am expecting refunds from other countries. I have videos as proof of using the credit card at Domino's and Big Bazaar. However, the file sizes are too large to share. Kindly consider waiving off my credit card fee for this year due to the issues I have faced, resulting in the loss of benefits. When using Flipkart Pay Later and paying with this card, I do not receive any discounts. I am concerned whether Axis Bank is accurately tracking my spending on Flipkart, as my credit limit has only been increased thrice in the last two years.

Dear Sir/Madam, I, Gaurav Punj, hold an account at your bank's LAMINGTON ROAD branch in Mumbai. Recently, I transferred $[redacted] from Zirrat Bank to my account number [redacted][redacted] using Internet banking as I have relocated to Turkey. Since I am currently in Turkey, my phone is unreachable. Kindly reach out to me via email or WhatsApp on my Indian mobile number, [redacted], which is registered to my account. Please assist in resolving the transfer matter and provide details on the next steps. Despite contacting an Axis Bank representative in the Dehradun branch through my brother, they were unable to establish contact with the LAMINGTON road branch. Phone number: [redacted]. Thank you. Warm regards, Gaurav Punj

I would like to file a complaint regarding my recent experience with the credit card service. Ten days ago, I contacted customer care about my debit card, but a representative insisted on offering me a credit card despite my clear refusal. The next day, when I asked them to stop any credit card process, they claimed they couldn't find any credit card under my name. I reiterated my refusal towards any credit card offers moving forward. However, I discovered that a credit card had been activated in my net banking two days ago, and when I inquired, I was informed it had been sent by post to my outdated address and phone number. Unable to communicate by post or the old number, I used the website to block the card. Despite blocking it, I was notified a new card would be issued in 7 days, which I do not want. I urge Axis Bank to address this matter promptly as I am considering leaving due to these issues that have caused me frustration and wasted my time significantly.

After following your instructions to complete the forms for closing our NRE account, we submitted the forms with notarized signatures via registered mail over two months ago. We have not received any response or action regarding this matter. Due to the insignificant balance, it is not financially viable for us to travel to India. Please inform us promptly about when you can close our account and send the funds in US dollars to our address. Our accounts are held at AXIS Bank, Baroda Branch, Race Course.

Dear Sir/Madam, I am a customer at the Sarjapur branch with the account under the name of Surya Kiran. My account number is [redacted]. I recently noticed a charge of [redacted] INR for a cash transaction, totaling [redacted] INR. I was not informed about these charges when I opened my account. The money I had deposited was meant for medical expenses. I kindly request a refund of this amount, as it was unanticipated and I do not have additional funds available. I will also limit my transactions in the future to avoid such charges. I am perplexed as to why the deduction was made without prior notification, especially since my account was designated as a salary account. Please refund the amount promptly. Thank you for your attention to this matter. Best regards, Surya Kiran M.

Hello, I have borrowed money from your bank to help someone, but they have not repaid me and are now avoiding all communication. I have evidence of the amounts I transferred to their accounts. I am considering legal action against them. Can you guide me on how to proceed legally? Thank you, Md Irfan

Dear Team, I am saddened to discover that despite being a loyal customer of Axis Bank since Q4-[redacted], a relationship spanning over 7 years, I have come to learn about an overdue amount of INR [redacted] related to an unnoticed Credit Card debt. This revelation has taken me by surprise as I have always been diligent with my payments. Due to an incorrect email registration, I did not receive any statements or alerts while I resided in the UAE since [redacted]. Although I applied for the Credit Card during my [redacted] annual leave and used it sparingly, upon my return to the UAE, I struggled to close the account despite numerous attempts at various Axis branches. Unfortunately, my inquiries were inconclusive. It was only recently during my Home Loan application that the overdue amount came to my attention. I am eager to settle this immediately, as my credit history in the UAE proves my reliability with four cards managed meticulously without any missed payments. I seek assistance in clearing this debt promptly and obtaining a confirmation from Axis for resolution. Thank you for your help in this matter.

On September 25, [redacted], I made an ATM withdrawal, but the money was debited from my account without getting the cash. I contacted customer service immediately to report the problem. They assured me that a complaint was filed and would be resolved within 7 business days. Following up, I was informed the issue would be resolved the next day, which did not happen. When I called today, they asked for patience until Friday as it's the 5th business day, leaving 2 more days. If this matter is not resolved by Friday, I intend to escalate it to the RBI Ombudsman. Additionally, it is my understanding that the policy demands my account be credited with 100rs daily after the 7th business day until the issue is resolved. Rest assured, if the situation persists by Friday, I will escalate it to the RBI Ombudsman and share my experience on social media.

Hello Tony, I'm Vicky, and I'm here to help. I understand your concern about not receiving the refund for order # [redacted]-[redacted]. We initiated the refund on Monday, 14 October [redacted] at 2:55 PM, and here are the details: - Refund Reference Number: [redacted] - Refund Amount: Rs. [redacted].05 - Refund Date: Monday, 14 October [redacted] To expedite resolving this issue, I kindly ask you to reach out to your bank's customer care with the provided reference numbers. If they can't locate the refund, you can dispute the transaction by stating "refund never processed," prompting them to investigate further with our payment processor. If you're still having trouble, please file a Charge Dispute and share the Charge Dispute ID with me so I can assist you better. Your patience and cooperation are greatly appreciated as we work to resolve this issue promptly and accurately. Thank you for your continued support. We look forward to serving you again soon. Warmest regards, Vicky Amazon.in The refund has not been credited to my account. Please respond.

Dear Sir, I have been unemployed for a year due to health reasons and rely on small tasks for income. Despite depositing my money in your bank, monthly deductions for various charges have been occurring. I have filed a complaint and spoke with a credit card representative who mentioned a potential refund of 5000Rs every 6 months as per the law. However, as of today (9/11/[redacted]), I have not received any refunds. Recently, your bank deducted 1600Rs from my account for consulate charges, adding up to 70000Rs within a year. Yours sincerely, [Initials]

Dear Sir, I have been unemployed for a year due to health reasons, relying on small tasks for income. However, I have noticed continuous deductions from my bank account every month under various charges. Despite filing a complaint and discussing with a credit card representative a week ago, who mentioned a legal provision for a refund of 5000Rs every six months, I have yet to receive any reimbursement. Today, on 9/11/[redacted], an additional 1600Rs was debited from my account under the label "consulate charge." Thank you.

Dear Sir, I have tried reaching your complaint number but have not received any response. I am writing to bring to your attention the behavior of the operations manager at your Kanjur Marg East branch. Today I contacted her for assistance with a small query regarding my account, and she was extremely rude. Her dismissive and unhelpful attitude was unacceptable. I expect better treatment from a reputable bank like yours. I kindly request the operation head at the branch to address her behavior promptly. If no action is taken, I will have no choice but to file a formal complaint. Please contact me at [redacted] or [redacted] to discuss this matter further.

My credit card ending in '[redacted] expired in November [redacted], and I was expecting a renewal card from Blue Dart. Blue Dart attempted delivery at my Kolkata address, but as an elderly person, I now reside with my son in Mumbai. I have updated my Priority Account to the Worli Branch of the bank and communicated this change to Blue Dart. However, they returned the card to its origin and expressed their limitations. I request the card to be sent to my current official Mumbai address as follows: Wandan Pai, A29 Ahuja Tower, Rb Anant Desai Marg, Prabhadevi, Mumbai.

Dear Team, I am writing to bring to your attention that an annual maintenance fee of Rs [redacted] has been debited from my account on 21st Nov [redacted] without prior notification. My account number is [redacted][redacted] and my registered mobile number is [redacted]. I have been using the debit card associated with this account since it was opened in [redacted]. Last year, I was informed that the fee would only be charged for the first year after upgrading the card. However, this year, the amount was deducted again without any communication. I have been a loyal customer of Axis Bank, using services like debit card, internet banking, and SMS. It is concerning that these essential services incur additional charges. I urge you to reconsider the fees and refund the deducted amount. Otherwise, I may have to explore other banking options. Kind Regards, Mahesha M R

Yesterday, I recharged my Fastag account with Rs. [redacted]. Prior to my journey, my balance was Rs. [redacted]. Unfortunately, I did not receive any notification at the Toll Naka. I am concerned about the validity of my Fastag as the toll operator mentioned it was invalid at each Toll Naka. I have already made payments to them. I am unsure if I can trust the information provided. I seem to have lost all my money. Yesterday, the total toll amount was Rs. [redacted], which does not reconcile with my balance of Rs. [redacted]. Additionally, the website appears to be inaccessible. My wallet ID is - [redacted][redacted] Car Details - MH05DS [redacted]

Yesterday, I recharged my Fastag account with Rs. [redacted]. Before embarking on my journey, the balance was Rs. [redacted]. However, I did not receive any messages or information at the Toll Naka. I am concerned about the validity of my Fastag as at every Toll Naka, the attendant claimed it was invalid and I had to pay in cash. I am unsure whether to trust the Fastag system. I have lost money, as yesterday's total toll charges were Rs. [redacted], yet my balance was Rs. [redacted]. Additionally, your website seems to be non-functional. My wallet ID is - [redacted][redacted]. Car Details - MH05DS [redacted].

Dear Sir, I have been a customer with Credit Card No. [redacted] xxxx xxxx [redacted] for over 15 years. Despite this, I accidentally missed a payment in November, resulting in late fees and interest charges. Considering my impeccable payment history over the past 15 years, I kindly request the reversal of these charges on my outstanding balance. I appreciate your prompt attention to this matter. Thank you, Yours faithfully, KotakAnil