Letter returned as it was addressed wrong- Office of President New York, NY *****--but...

GetHuman-bwiiliam's customer service issue with Avon Products, Inc. from November 2018

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Letter returned as it was addressed wrong- Office of President New York, NY *****--but here it goes in an email. Yesterday, October **th, I had tried to put in an order. I was an Avon Manager for ** years, retiring in ****. District ****, Account Number ********. I called the Atlanta *** number and gave my order to a very nice, supportive lady. I asked to be transferred to someone that could solve the problem of me not being able to put in an order on the computer. Jenna answered and I repeated my need four(*) times before she understood it. She stated that she didn't know how to correct it and after becoming very tired and frustrated with her, I asked for her supervisor. Jackie came to the phone and it was very obvious she had been prejudiced by Jenna. She and I passed too many words. She asked if the order had been put in for me which I told her that I couldn't do it on my computer and that was my question as to how to get it solved. Finally, she knew I had a real problem but she didn't know how to fix it. My order was processed and I have paid for it. However, I am still shocked that Avon * is being represented on the very busy*popular *** number by Jenna and Jackie. When I said that I would report this and they could be dismissed because of it, Jackie said something to the effect that she couldn't be dismissed. I don't recall her exact words. I wish Avon * well, but hopefully, I will not be talking to either of these women again. This was all recorded on the *** number.

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Avon Products, Inc.

Customer service issue
Reported by GetHuman-bwiiliam
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 54 customers so far
Similar issue to 11 others
0 customers following this

Timeline

GetHuman-bwiiliam started working on this issue
Nov 11th, 2018 12:02am

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