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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-edgarb's own words
Boeing reservation total rate quoted at $***.**. Rental agent upgraded customer to SUV at no charge due to lack of reserved car. AVIS clerk at return charged Luxury rate totaling $***.** and refused to discuss or correct the overcharge. Replied "not my problem."**. please correct the overcharge.**. please correct your return agents poor customer service attitude. **. I called *** number but agents don't speak English.
GetHuman-edgarb did not yet indicate what Avis should do to make this right.
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