I am writing to you so as to discuss with you on how to proceed with the Unreasonable C...

GetHuman-lvj's customer service issue with Avis from December 2018

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The issue in GetHuman-lvj's own words
I am writing to you so as to discuss with you on how to proceed with the Unreasonable Charge.**Rental Agreement Number: **********My rental car was towed by the Allwine Curry Towing inc. which is subcontracted and assigned by AVIS road side service on Nov. **. The car was returned by the tow company to the AVIS Pittsburgh airport location but the driver took the key of the car. I called tow company every two days to ask them when they can return the key to AVIS Pittsburgh airport, they just say they will return but can not tell when. Later when I call the tow company again they just transfer my call to automatic voice message. I believe they just do not answer because I have not contract with the tow company while AVIS have. I called AVIS and ask AVIS to contact with the tow company. AVIS service guy told me the tow company promised to return the key the same day or one day after. I checked with AVIS the following day, AVIS told me the key was still not returned and the answer is the same that tow company will return the key the same day or one day after. This happened several times, however the key was still not returned. I called AVIS and explained that ** days passed already, if it was still not resolved, the key may be forgotten by the tow company, please tell me what I can do to close the issue. AVIS feedback will contact with the tow company, but still nothing happen.*Now, last Friday AVIS charged me for the cost, I do not think it reasonable. The tow company took the key, I tried all the way to resolve the issue, call the tow company and AVIS, but I have no contract with the tow company, I have no power to push very hard on them. I believe Avis shall charge the cost to the tow company instead of me.**Please provide feedback on how to proceed with this issue, thanks.
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Avis

Customer service issue
Reported by GetHuman-lvj
Dec 3rd, 2018 - a mon ago
I have an issue with Avis too
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Seen by 2 customers so far
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Timeline
GetHuman-lvj started working on this issue
Dec 3rd, 2018 8:08pm