I called Avis and booked my car on call using my Discover discount. When I went to pick...

GetHuman-ravalyes's customer service issue with Avis from June 2018

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The issue in GetHuman-ravalyes's own words
I called Avis and booked my car on call using my Discover discount. When I went to pick my car they did not have full size car available so gave me SUV and charged extra $** per day for that. Also, they said they were not able to apply my discount codes and hence charged extra. In all I was charged extra $** on my account. I want to understand what this charge is. Why would they apply discount on call and not accept it at the counter. and Not have the car I requested available and instead end up charging extra for that as well. I should not have been charged extra for all this trouble.
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Customer service issue
Reported by GetHuman-ravalyes
Jun 28th, 2018 - a yr ago
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
GetHuman-ravalyes started working on this issue
Jun 28th, 2018 9:52pm
GetHuman-ravalyes indicated the issue is not fixed yet.
Jul 2nd, 2018 5:16pm