Dear avira I'm from south Africa , I downloaded avira free antivirus **** and installed...

GetHuman5889569's customer service issue with Avira Antivirus from March 2021

Help with my Avira Antivirus issue
First: share to improve GetHuman5889569's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5889569 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman5889569's own words
Dear avira I'm from south Africa , I downloaded avira free antivirus **** and installed it on my desktop PC using windows ** **bit , however I cannot update it via internet connection. I looked on the internet for a solution but failed to find a solution. They said on the internet if you cannot update your antivirus automatically you can update it manually by downloading the fusebundle generator .I downloaded the fusebundle and followed the instructions how to create a vdf-fusebundle.They then said you must open avira antivirus and select update and then select manual update and locate the directory where the vdf-fusebundle is and click on it and your avira antivirus will be manually updated. The problem is the avira antivirus does not have a manual update feature , the only update feature it has is (update antivirus) which appears on the control center icon in the bottom taskbar of Windows. When I click on update antivirus which is located on the control center icon in the bottom taskbar of Windows , avira antivirus launches a window which is supposed to update the antivirus definition and engine but however its giving a error message saying failed to update .I downloaded the PDF document from avira*support on how to manually update avira antivirus using the fusebundle , but in the document they have a picture of avira internet security which has a manual update feature which they say you must use to update avira antivirus using the fusebundle. My problem is the avira antivirus I'm using is the latest version (****) and it does not have a manual update feature , so how do I manually update it using the fusebundle , please help

GetHuman5889569 did not yet indicate what Avira Antivirus should do to make this right.

How GetHuman5889569 fixed the problem

We are waiting for GetHuman5889569 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Avira Antivirus's attention and get better help faster. Tap below to get started.
Having Avira Antivirus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Avira Antivirus

Customer service issue
Reported by GetHuman5889569
Mar 26th, 2021 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 64 others
0 customers following this

Timeline

GetHuman5889569 started working on this issue
Mar 26th 9:39am

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians