Dear avira I'm from south Africa , I downloaded avira free antivirus **** and installed...

GetHuman5889569's customer service issue with Avira Antivirus from March 2021

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Dear avira I'm from south Africa , I downloaded avira free antivirus **** and installed it on my desktop PC using windows ** **bit , however I cannot update it via internet connection. I looked on the internet for a solution but failed to find a solution. They said on the internet if you cannot update your antivirus automatically you can update it manually by downloading the fusebundle generator .I downloaded the fusebundle and followed the instructions how to create a vdf-fusebundle.They then said you must open avira antivirus and select update and then select manual update and locate the directory where the vdf-fusebundle is and click on it and your avira antivirus will be manually updated. The problem is the avira antivirus does not have a manual update feature , the only update feature it has is (update antivirus) which appears on the control center icon in the bottom taskbar of Windows. When I click on update antivirus which is located on the control center icon in the bottom taskbar of Windows , avira antivirus launches a window which is supposed to update the antivirus definition and engine but however its giving a error message saying failed to update .I downloaded the PDF document from avira*support on how to manually update avira antivirus using the fusebundle , but in the document they have a picture of avira internet security which has a manual update feature which they say you must use to update avira antivirus using the fusebundle. My problem is the avira antivirus I'm using is the latest version (****) and it does not have a manual update feature , so how do I manually update it using the fusebundle , please help

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Avira Antivirus

Customer service issue
Reported by GetHuman5889569
Mar 26th, 2021 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 64 others
0 customers following this


GetHuman5889569 started working on this issue
Mar 26th 9:39am

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