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My name is Jacqueline Nicolas and I have been dealing with a baggage claim reimbursement fr many months now. I spoke with many people Including the call center manager Veronica at your call center who promised to help and never did. My luggage was sent to my sister in laws in Vegas and hr was sent to me in Miami. Shipping them back was even more expensive then flying there so i flew there but i was promised to be reimbursed for the baggage and never was. This has even been reported to the better business bureau
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