asunto: “politica” de Avianca que no concuerda con leyes migratorias**Tengo pasaporte e...

GetHuman-pirujahn's customer service issue with Avianca Airlines from January 2019

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asunto: “politica” de Avianca que no concuerda con leyes migratorias**Tengo pasaporte ecuatoriano y alem*n con apellidos distintos entre los dos. *Resido en Ecuador y siempre he salido del pais con el pasaporte ecuatoriano y el boleto emitido con el apellido que corresponde. *El **.Agosto, ****, sin embargo, me fue negado el abordaje en el aeropuerto de Guayaquil con destino Alemania por presentar el boleto con el apellido ecuatoriano. Se me inform* que este tenia que ser emitido con el apellido alem*n, asunto que hasta la fecha queda sin explicacion por parte de Avianca ya que se trata de una modificacion de las leyes migratorias.*Este caso de denuncia se encuentra en la base de datos de Avianca con los numeros************* CRM:***********. Seg*n el resultado del analisis y su revisi*n no coincid*an los datos en el boleto con los del pasaporte. Pero no fue este el problema.*Necesito saber POR QU* , segun Avianca, un ecuatoriano con doble nacionalidad no puede salir de su pais con su apellido ecuatoriano en en boleto?
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Avianca Airlines

Customer service issue
Reported by GetHuman-pirujahn
Jan 16th, 2019 - a mon ago
I have an issue with Avianca Airlines too
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GetHuman-pirujahn started working on this issue
Jan 16th 2:09am