my flight AV*** from El Salvador to New York landed yesterday and when we went to pick...

GetHuman1542415's customer service issue with Avianca Airlines from November 2018

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The issue in GetHuman1542415's own words
my flight AV*** from El Salvador to New York landed yesterday and when we went to pick up our luggage at baggage claim it never showed up, they stated our luggage’s never arrived due to short staffing and would land tonight Sunday ********** we filed a PIR and they told us they would give us a call when the luggage’s would be arriving but I didn’t receive a call nor email I just want to know what’s going on are they arriving tonight, do I have to head to the airport? what’s the issue?
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Avianca Airlines

Customer service issue
Reported by GetHuman1542415
Nov 12th, 2018 - 4 mons ago
I have an issue with Avianca Airlines too
Fixed
Seen by 2 customers so far
Similar issue to 172 others
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GetHuman1542415 started working on this issue
Nov 12th, 2018 1:02am
GetHuman1542415 indicated the issue is not fixed yet.
Nov 12th, 2018 1:05am