I just received a notice to check in to a flight I cancelled months ago. It is tomorrow...

GetHuman-elanritw's customer service issue with Avianca Airlines from October 2018

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The issue in GetHuman-elanritw's own words
I just received a notice to check in to a flight I cancelled months ago. It is tomorrow so I need help notifying the airline that someone did not do their job. I was assured that all was well. They said they had cancelled one half of my round trip from lima to cusco october ** ,**** and I was assured that I could appear at the airport October ** and use the second half of the ticketof my ticket. I also was to get a refund for the first half of my ticket
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Avianca Airlines

Customer service issue
Reported by GetHuman-elanritw
Oct 18th, 2018 - 3 mons ago
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GetHuman-elanritw started working on this issue
Oct 18th, 2018 12:08pm