Hi Avianca, I have a flight on your new non-stop route from ORD to Guatemala City on Th...

GetHuman-cindyrie's customer service issue with Avianca Airlines from September 2018

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The issue in GetHuman-cindyrie's own words
Hi Avianca, I have a flight on your new non-stop route from ORD to Guatemala City on Thanksgiving morning. I go there numerous times a year as I work with a charity, Mayan Families, in Panajachel and sponsor children. I would like to bring a couple small two-wheel bikes down there for the kids, in addition to the school supplies, clothes, shoes etc. Can I get an extra baggage waiver to bring the two small bikes? I will not need any baggage allowance on the way back from Guatemala, just my small, half-empty carry on. I try to use all my space for the children. I am very excited about the new non-stop route! I would sincerely appreciate it. Pls advise. Thank you!
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Avianca Airlines

Customer service issue
Reported by GetHuman-cindyrie
Sep 24th, 2018 - 6 mons ago
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GetHuman-cindyrie started working on this issue
Sep 24th, 2018 3:25pm