Have been using Eudora for years with no problem and all of a sudden I get an unknown e...

GetHuman4847359's customer service issue with Avast! from May 2020

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The issue in GetHuman4847359's own words
Have been using Eudora for years with no problem and all of a sudden I get an unknown error with reference to Avast SSL rejection and can not check my email. Tried exporting the MailShield.der file from Avast into Eudora but Eudora does not recognize the .der file type. Anyone have any ideas at to what has happened?*Don't know if the following will help but this is what I see when trying to download into Eudora.**Logging into POP Server, *SSL Negotiation failed: Unknown error The connection with the server has been lost Cause (***)*Certificate:* Data:* Version: * (*x*)* Serial Number:* *b:**:f*:c*:**:**:*a:**:ac:*d:**:**:f*:*d:*c:*** Signature Algorithm: sha***WithRSAEncryption* Issuer: OU*generated by Avast Antivirus for SSL*TLS scanning, O*Avast Web*Mail Shield, CN*Avast Web*Mail Shield Root* Validity* Not Before: Jan * **:**:** **** GMT* Not After : Jan * **:**:** **** GMT* Subject: OU*generated by Avast Antivirus for SSL*TLS scanning, O*Avast Web*Mail Shield, CN*Avast Web*Mail Shield Root* Subject Public Key Info:* Public Key Algorithm: rsaEncryption* RSA Public Key: (**** bit)* Modulus (**** bit):* **:be:**:**:f*:b*:**:b*:*f:**:a*:df:**:bb:**:* **:**:**:*e:**:*e:*e:da:*b:*c:**:f*:*a:**:a*:* *b:*b:*d:**:c*:**:a*:b*:**:**:**:ae:**:**:*f:* *d:d*:*c:f*:c*:*c:**:**:d*:*b:*b:c*:e*:**:**:* **:**:**:dd:cb:ec:*b:*d:*e:**:*d:bc:e*:**:*f:* ac:**:e*:*f:*e:b*:**:f*:*b:**:**:a*:*a:e*:**:* *b:*e:b*:**:a*:**:**:fd:**:**:**:**:a*:**:ae:* b*:c*:e*:*c:**:**:*f:**:*c:b*:**:bb:**:c*:**:* *f:ff:**:c*:**:**:*b:*d:*c:e*:**:*c:**:*a:d*:* b*:*d:**:**:**:a*:**:**:*a:ad:df:**:**:fc:*a:* *e:**:**:c*:*f:**:f*:e*:**:fd:cc:**:d*:**:b*:* f*:**:*f:e*:f*:**:fa:**:*f:*d:**:cc:**:*c:c*:* dc:f*:*e:c*:**:*b:a*:**:e*:*d:*f:**:*f:**:*b:* *d:**:**:**:ac:**:*c:d*:**:**:a*:**:*d:f*:ab:* **:c*:**:fc:*b:**:a*:**:*f:**:**:**:b*:*e:d*:* b*:**:**:d*:e*:*e:**:*a:*e:**:**:*a:**:b*:*c:* *f:*a:c*:**:*b:**:fb:*c:**:**:da:*b:*a:b*:**:* *e:*f* Exponent: ***** (*x*****)* X***v* extensions:* X***v* Basic Constraints: * CA:TRUE* X***v* Key Usage: * Certificate Sign* X***v* Extended Key Usage: * TLS Web Server Authentication* X***v* Subject Key Identifier: * *F:*E:*B:C*:*D:**:B*:*F:**:**:*E:F*:*C:*D:*A:DA:**:*F:*E:A** X***v* Authority Key Identifier: * keyid:*F:*E:*B:C*:*D:**:B*:*F:**:**:*E:F*:*C:*D:*A:DA:**:*F:*E:A*** Signature Algorithm: sha***WithRSAEncryption* *f:a*:**:**:*c:f*:e*:d*:**:*a:**:**:f*:**:**:**:ba:**:* **:**:ce:b*:**:e*:b*:*a:*b:*c:**:d*:ce:**:d*:*b:ab:**:* *f:**:*f:*a:**:*f:*e:**:*d:**:f*:b*:d*:**:fb:c*:**:f*:* **:c*:*d:e*:**:e*:b*:a*:f*:d*:fe:*a:*f:e*:**:*e:d*:**:* d*:*e:*e:*c:*a:d*:**:**:**:ef:*e:e*:*a:ba:*a:**:*e:cc:* *a:**:d*:*e:**:*c:aa:cb:*b:*e:e*:**:**:fe:*c:*f:a*:**:* ec:**:e*:b*:**:f*:bb:**:*b:**:**:*d:ba:f*:**:e*:*f:*d:* dc:**:*c:**:af:**:*f:**:**:d*:**:f*:ee:e*:b*:*d:d*:ff:* c*:**:**:*b:**:d*:bc:*b:*c:**:e*:ea:**:**:ac:fc:de:**:* a*:**:e*:**:c*:a*:**:*a:a*:a*:cc:cb:**:*b:**:e*:c*:d*:* *c:**:*c:*f:**:cf:**:*c:**:ea:*c:bf:**:**:*a:**:c*:*c:* d*:**:f*:*e:*f:**:**:*d:ce:**:e*:e*:**:*b:*d:**:**:a*:* **:**:**:**:d*:**:**:**:a*:**:**:*a:c*:bb:**:c*:**:c*:* **:**:*a:**:*c:*c:**:*e:**:**:*b:ee:**:d*:a*:**:e*:**:* **:*a:b*:*b

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Customer service issue
Reported by GetHuman4847359
May 20th, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 1209 others
0 customers following this

Timeline

GetHuman4847359 started working on this issue
May 20th, 2020 2:28pm
GetHuman4847359 indicated the issue is not fixed yet.
May 21st, 2020 2:08am

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