I signed up for a free trial of your premium antivirus. I have never received a confirm...

GetHuman4115015's customer service issue with Avast! from December 2019

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The issue in GetHuman4115015's own words
I signed up for a free trial of your premium antivirus. I have never received a confirmation email or activation code or an email telling me that the trial was about to end and I should cancel auto subscription. My computer is still only running the free version. I see that you have charged my account for $*** for a product that I have not received and was offered at $** . you keep making the same offer of a discounted free trial. I don’t want your product if this is the level of service I can expect and request a full refund. Regards James Forrest ( jamesforrest*@ iCloud. com)

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Customer service issue
Reported by GetHuman4115015
Dec 18th, 2019 - 10 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 1129 others
0 customers following this
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Timeline

GetHuman4115015 started working on this issue
Dec 18th, 2019 6:05am
GetHuman4115015 indicated the issue is not fixed yet.
Dec 19th, 2019 6:09am
GetHuman4115015 indicated the issue is not fixed yet.
Dec 19th, 2019 6:54am
GetHuman4115015 indicated the issue is not fixed yet.
Dec 21st, 2019 6:10am
GetHuman4115015 indicated the issue is not fixed yet.
Dec 21st, 2019 6:22am
GetHuman4115015 indicated the issue is not fixed yet.
Dec 21st, 2019 7:45am

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