Avast Customer Service Issues

On October 21, [redacted], I switched my computer security software from Avast Multidevice Security to Avast SecureLine Multidevice, my license key is: H2GKFF-6VQCQJ-5CU7KE. After encountering installation issues with the new software, I sought help from a computer specialist who successfully installed it on October 22, [redacted]. Initially, I faced difficulties sending emails from my contact list. The technician diagnosed the problem and added a Startech 1 Port Gigabit pci-e 1.0 NIC Card, resolving the issue after leaving the computer in sleep mode overnight. However, on October 30, [redacted], the email problem resurfaced. The computer expert suggested turning off the VPN, which allowed me to send messages again. When changing the VPN location from Toronto, Ontario, to Montreal did not resolve the problem, I realized there could be two VPN locations in Canada. I am concerned about having to disable my VPN to send emails as this defeats the purpose of having the security software. I seek guidance on how to change the VPN location effectively. I am not tech-savvy, so please explain solutions in simple terms without using acronyms. I would appreciate contact details of an Avast expert who can assist with this issue. Thank you. Sincerely, Myron Matiowsky

Dear Avast, I wanted to extend my gratitude for the reminder of my upcoming renewal. However, I have some queries regarding the best course of action. Last year's renewal did not go as planned. Despite purchasing the protection plan (order number [redacted]0), it never seemed to be successfully installed on my laptop. Despite corresponding with customer support via email, the suggested fixes did not resolve the issue. Even after attempting their solutions, my laptop only showed the free version of Avast as an active program. I did not receive the service I paid for. I have previously enjoyed premium Avast protection and would like to continue. The current renewal procedure does not seem effective. Therefore, I am contemplating letting the non-existent subscription lapse and considering signing up as a new customer. While I appreciate the free version, I am hesitant to pay for a service that has not been provided. I would appreciate guidance on the best way to proceed. Thank you, - J.H.

I suspect I have been billed multiple times for the same product, leading to confusion when receiving emails about my subscriptions. I currently have Avast Cleanup with an expiry date of May 2, [redacted], Avast Cleanup Premium renewed on October 9, [redacted], Avast Premium Security Multi-Device expiring on November 3, [redacted], and Avast Premium Multiplatform with an expiration date of September 15, [redacted]. The frequent charges are becoming frustrating, and I seek clarification on these subscriptions. Unfortunately, contacting you via phone has not been successful. I have previously tried reaching out for assistance with little success, and I hope this message garners a different outcome. Thank you for your anticipated support.

I recently spoke with tech support regarding a different issue. I made it clear that I did not want to continue with the Cleanup Premium after December 7th. However, I received an email stating that the money was deducted from my account against my instructions. I do not wish to have this product. Tomorrow, I will contact my bank about this matter. I may have to consider another security provider that respects my preferences. I urge you to rectify this situation promptly, as it only occurred yesterday. Regards, Shirley. The ID on the email in question is [redacted]0.

My Avast "Free Antivirus" has reportedly expired, yet I was charged $53.11 on May 06, [redacted]. I am inquiring about the purpose of this charge as I cannot locate my account online (customer number: [redacted]40). Despite my attempts via phone calls, I have not made progress. I am seeking clarification on my current coverage and previous payments. I am only interested in having basic "Anti-virus coverage."

Subject: Urgent Cancellation Request I am urgently requesting the cancellation of my antivirus service with Avast. I have been unable to reach your customer service number to ensure no further charges are made to my account. I was charged over $[redacted].00 in January, even though I have not used the antivirus for several years. As I could not locate a valid contact number for Avast, I am resorting to email to communicate this issue. Please action this cancellation immediately. Thank you, Renee M.

I signed up for a one-month free trial of Avast for home use. Recently, I was notified that the trial was ending. I replied, declining the yearly subscription and requested not to be charged. Unfortunately, my request was not processed, and I have been charged Rs.[redacted]. I kindly ask for a refund as I do not require the Avast antivirus system. Thank you. Regards, Rajiv Sethi Transaction details: VSI/DRI AVAST S/[redacted]40/[redacted]2

I signed up for a 1-month free trial of Avast for home use. Recently, I was notified that the trial was ending. I responded, stating I did not want to continue with Avast and not to charge me for a yearly subscription. Unfortunately, I received a charge of Rs.****. I kindly request a refund as I do not require the Avast antivirus. Thank you. - R.S. Transaction details: VSI*DRI AVAST S******* [redacted]

I am reaching out to Avast UK again regarding a refund that is still pending. I previously contacted via email last week reporting a duplicate charge by Avast. Today, when I called customer service, I had to repeat my name four times before being disconnected by a representative for whom English seemed to be a second language. I kindly request the overdue refund to be processed promptly. If not, I will be forced to escalate this issue further. I hope Avast can address this matter as soon as possible as I am already disappointed with the level of service provided. Thank you, Graeme R Ross

Hello! I received this email today: Hello Mr. Nisse Tetting, Your Avast trial version has been converted to the full version. We are pleased to inform you that your Avast trial version has been converted to the full version, and Avast will continue to protect you from the latest security threats and privacy issues! Your Avast program will update automatically, so no further action is required. Order overview for automatic renewal Product: Avast AntiTrack Premium - 1 PC, 1 year Order ID: [redacted]0 Price: Subtotal: [redacted] SEK VAT: 94 SEK Total: [redacted] SEK Next expiration date: 11 December [redacted] If you want to check the status of your order or download an invoice, please go to avast.com/find-order, log in, and check the order information. The login details you need to log in are: Order ID: [redacted]0 Password: 0wGQ9f8v Hello! I understand you may not fully comprehend this in Swedish, so I will try to explain in English with my limited ability! I initially had a 60-day trial of Avast Premium Security (perhaps 30 days), and last week, I declined to continue with the product. However, today I received a message stating that it has been extended for one year. I cannot accept this. Today, I also received a message about the one-year extension for [redacted] SEK! Simultaneously, I received a new offer for another 60-day trial. Do you not have control over your system? Additionally, upon checking the internet, I found that I can purchase Avast Premium Security for one year for [redacted] SEK, so why am I being charged [redacted] SEK? Is this a joke? I refused the extension last week. Please confirm and cease any withdrawals from my account. Could someone explain this in Swedish? Regards, Nisse Tetting.

I am dissatisfied with the way you handled my subscription cancellation. Despite opting out, you charged me for a year. It's frustrating that as a faceless company, you lack customer service contact information. The absence of a customer care number or email address for complaints adds to the challenge. I cannot reach you since your company has no office in India. I am collaborating with others to address this issue with the Ministry of Communication. This lack of accessibility shows a disregard for Indian consumers. I have shared my experience on social media to raise awareness. I've taken measures like blocking my card due to the unauthorized charges. Your behavior reflects greed and has soured my perception of your company. I hope for a resolution and demand a refund promptly. Please contact me at [redacted] to discuss the refund process. Din't use automated response systems; I expect a direct conversation.

I requested free services and was given a free Avast AntiVirus, which somehow led to an AVAST Cleanup Premium free trial. Today I noticed a charge on my bill, so I'm trying to cancel and get a refund. I saw the cancellation date listed as 12/13/[redacted] instead of 12/13/[redacted] after scrolling down and canceling. Please cancel immediately and refund the charges. I also tried the free VPN and went through the same process. An email acknowledged my cancellation, but it stated [redacted] instead of [redacted]. Please cancel and refund this too, as I stopped using it before the trial period ended. Order ID [redacted]0. If you need more information, please let me know. Kindly cancel both subscriptions effective December [redacted] and refund the charges to my credit card. Thank you. - B. Hearthstone Vergennes, VT [redacted], US [redacted]

I'm inquiring about the price of Internet Security for three devices: my PC, laptop, and Android LG mobile. Does your coverage include mobile phones as well? My previous subscription expired, and I considered switching to TotalAV. Unfortunately, they have not responded to my complaints, and I've come across negative reviews from other users. I believe I was on a free plan for my laptop, but I can't recall the details. Thank you. - Monika A.

I purchased a 3-year subscription for Avast VPN that ends in February [redacted]. I am trying to install it on my Samsung Galaxy 4 Android tablet, but the Google play store says it's not compatible. My activation code is KYLT56-UP3VY2-58L45S. Can anything be done to make it work on my tablet? Thank you!

I've been waiting for over 5 days for a callback from Avast. I keep getting automated GetHuman emails but no help from an actual person. Recently, I realized I've unwittingly been paying for 2 Avast subscriptions for years without using either. Although I believe I've cancelled them, I would appreciate a refund. One subscription was linked to my email address [redacted], while the other was connected to [redacted] I'm unsure how I ended up with two subscriptions. The duplicate payments were brought to my attention by my accountant after noticing them in my PayPal transactions.

I registered for the premium antivirus free trial but did not receive any confirmation email, activation code, or a notification about the trial ending. My computer is still on the free version. I noticed a charge of $[redacted] instead of the offered $28. I am not satisfied with this service and request a full refund. Thank you, James Forrest.

I recently tried the free trial of Avast Premium Antivirus for $28 but did not get a confirmation email or activation code. While I've been using the free version, I did not receive any notification that the trial was ending. I just saw a charge of $[redacted] on my account. I haven't received the product and would like a refund. I'm not interested in keeping the product and want to cancel any future auto-renewals. Thank you, James F.

Hello! I understand that you are having issues with Avast Premium Security. It seems you initially tried it for a 60-day trial but received a message recently about it being extended for a year, which you did not approve. Additionally, the renewal price of [redacted] Swedish crowns seems excessive compared to what you found online for [redacted] crowns. You are also puzzled by the difficulty in contacting customer service and the confusion around their product offerings on the website. You are adamant about not accepting the year-long renewal and have already indicated your choice last week. It is frustrating not to have clear communication and support from Avast. You are seeking clarification on the renewal and wish to discuss the security system in Swedish. Regards, Nisse Tetting.

I saw your advertisement for a 1-year antivirus plan at 50% off for $37.09 for a single device. After responding, I received an email confirming the purchase, but also received another email for a different plan priced at $25.31, which I did not request. I want to clarify that I only wish to purchase the $37.09 plan and did not authorize any additional charges. If the incorrect plan has been charged to my card, please remove it promptly. I am frustrated with unauthorized additions to my purchases. Thank you.

My wife accidentally purchased paid subscriptions on what she thought was OUR Avast account, which I initially created. She believed she was renewing our Avast subscription, but unknowingly created a new account with her email address and doesn't remember the password created. She likely provided a credit card for the three purchases. Unaware of these transactions since April 30, [redacted], I discovered premium icons on her desktop today. Clicking on one activated the VPN addon Avast SecureLine. Uncertain if I inadvertently activated these services or if they were enabled previously, I request a full refund if the premium services weren't used, and a partial refund for any unused time if activated before today, January 5, [redacted].