I have avast free mobile security installed on a Samsung Note * (I did have a subscript...

GetHuman-casbot's Technical support issue with Avast! from March 2019

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The issue in GetHuman-casbot's own words
I have avast free mobile security installed on a Samsung Note * (I did have a subscription to Avast Security pro and Cleanup pro in ****, but is has lapsed. My Note * has not had the latest Samsung update installed, I like to wait a week or so for safety, the pervious one messed with my settings a lot). Never bothered with Avast account and registering, just used it to check for malicious apps and web security.*So this morning "Lost or Stolen phone" activated as I received a text, *I've seen on some forums that text with embedded numbers can trigger alerts, but I have since learned that this was Apples latest dog emoji being sent by a relative*.**Since I apparently have no device registered with avast (according to my Google account), using a PC I logged into avast via my Gmail address using a password reset (no way I am going to grant access to my full google account where it can look at and DELETE all my Drive files and Keep notes, after this display of technical reliability). Just on the off chance, I also logged in (via separate browser) on my usual home email account in case I was registered there, and surprisingly after a password reset it also logged me in to a account there, I assume the same account as my gmail account is the correct one as I had installed the app on my mobile via GOOGLE PLAY and that the home email was just a new account created.**According to online info I can reset my PIN by going to RESET PIN (none of my regular PINS seem to work, it just stays in a "working" loop whenever I enter one and never stops). But instead of being taken to the GOOGLE ACCOUNT LOGIN PAGE I get... *****. that's a error.*ERROR* disalllowed*useragent.**Google can't sign you safely inside this app. You can use Google sign in by visiting this app's website in a browser like Safari or Chrome.**Learn more *hyperlink***Request Details**That's all we know**************************************the hyperlink leads to a webpage from "Google Developers" blog entitled Modernizing OAuth interactions in NAtive Apps For Better Usability and Security" posted Monday, August **, **** by William Denniss. it basically says that in coming months they will no longer allow third party apps to do OAuth request in embedded browsers. Here is a link to the page I found by googling it https:**developers.googleblog.com*********modernizing-oauth-interactions-in-native-apps.html**So Apparently either Avast didn't keep up with changes in google app security and*or it allows it's security anti theft app to activate without having a way to deactivate it or credentials and a PIN set up first.**I would like a way to get my phone working again without having to wipe and reset it ( it wont let me power it off or access any reset options anyway) or granting avast complete access to all my files as it could erase them by accident (and just privacy FFS).**I am giving you my Gmail address since that will help you identify my phone via my google account, and if there is a fix you can do at your end that's how you could send it.*If you need my phone number to send a text code (if that would unlock my phone) then email me for it and I will send it asap.

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Avast!

Technical support issue
Reported by GetHuman-casbot
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1241 others
0 customers following this

Timeline

GetHuman-casbot started working on this issue
Mar 26th, 2019 11:09am

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