I was trying to renew my avast cleanup premium. Per the email received from avast my c...

GetHuman1167822's customer service issue with Avast! from September 2018

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The issue in GetHuman1167822's own words
I was trying to renew my avast cleanup premium. Per the email received from avast my cleanup software was due to run out. This was days before I needed to renew but I submitted a request to renew August **, ****. Order * **********. The next day I got another email from avast indicating my request wasn't received. So I went through the process again and realized I was going to be charged twice because the order * was different. I spent hours on the phone with guru technical support and they assured me the second order was canceled. Now I have been billed twice and I want a complete cancellation of both orders and a total refund on my credit card for $**.**.**Cecelia Cooke
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Avast!

Customer service issue
Reported by GetHuman1167822
Sep 19th, 2018 - 6 mons ago
I have an issue with Avast! too
Fixed
Seen by 4 customers so far
Similar issue to 342 others
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Timeline
GetHuman1167822 started working on this issue
Sep 19th, 2018 8:53pm
GetHuman1167822 indicated the issue is not fixed yet.
Sep 19th, 2018 9:01pm