I downloaded the ** day free trial of Clean up Premium on *******, but I never received...

GetHuman-lavondes's customer service issue with Avast! from July 2018

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The issue in GetHuman-lavondes's own words
I downloaded the ** day free trial of Clean up Premium on *******, but I never received a confirmation email with the order number or how to cancel before ** days is up. The service appears to be working but I have decided not to keep it. Since I have no order number, I can't cancel the auto renewal. I provided PayPal information and DO NOT want to be charged for this after ** days. Tell me how to cancel it NOW. Thank you.
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Avast!

Customer service issue
Reported by GetHuman-lavondes
Jul 26th, 2018 - 10 mons ago
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Seen by 9 customers so far
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Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman-lavondes started working on this issue
Jul 26th, 2018 2:57am
GetHuman-lavondes confirmed the issue is fixed. Hooray!
Jul 27th, 2018 1:36am