I am on a paid subscription since October. Ran the cleanup tool for the first time on...

GetHuman711342's customer service issue with Avast! from May 2018

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The issue in GetHuman711342's own words
First time trial of the clean up and optimization programs. ... I am on a paid subscription since October. Ran the cleanup tool for the first time on *******. It’s stripped the computer of all EXE and LNK files, most probably was a virus. I had to pay two different Tech-Support services to restore to factory settings. ** I therefore wish to cancel my service, obtain a refund for the balance of the term plus $*** for the secondary back up and restoration Tech-Support services. Thank you for your prompt attention to this matter, Carolyn
My computer was immediately incapacitated.
GetHuman711342 did not yet indicate what Avast! should do to make this right.
Have been a free trial and paid customer since ****.
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Avast!

Avast premium
Customer service issue
Reported by GetHuman711342
May 23rd, 2018 - 6 mons ago
I have an issue with Avast! too
Fixed
Seen by 14 customers so far
Similar issue to 238 others
0 customers following this
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Timeline
GetHuman711342 started working on this issue
May 23rd 3:54pm
GetHuman711342 indicated the issue is not fixed yet.
May 23rd 4:57pm
GetHuman711342 indicated the issue is not fixed yet.
May 23rd 5:02pm
GetHuman711342 indicated the issue is not fixed yet.
May 23rd 7:27pm
GetHuman711342 indicated the issue is not fixed yet.
May 24th 4:25am
GetHuman711342 indicated the issue is not fixed yet.
May 24th 7:12pm
GetHuman711342 indicated the issue is not fixed yet.
May 26th 5:14pm