AvalonBay Communities, Inc. Customer Service Issues

I am sharing my recent experience with the front office staff at Avalon Dublin Station. I am concerned about the lack of communication among the personnel. I had scheduled an appointment in advance and made multiple calls to notify them that I would be visiting the property during my lunch break to view units. I expressed interest in 3 units and requested keys to be ready upon my arrival. Unfortunately, upon reaching the property, the associate did not have keys programmed for one unit and instead asked if I was there to see common areas, indicating a lack of communication. Later, I faced issues with my online Avalon account to secure the deposit for the unit. Despite speaking with Anna Redmond initially, the problem persisted. I discovered that my account information was sent to an old email address, causing frustration. Additionally, I was surprised by a $[redacted] monthly rent increase for a 10-month lease, with little explanation provided. This experience has left me unsettled, especially since I have been a resident at Avalon Union City for nearly 2 years. I need assistance and clarity regarding the handling of my application and decision-making process at Avalon Dublin Station. Thank you.

After moving in and paying my security deposit and first month's rent, I received a surprise check from the Avalon community. I deposited it, assuming it was an overpayment, only to find an outstanding balance when I tried to pay my second month's rent. It turns out the leasing agent mistakenly applied my deposit to a different account that I had applied for but was denied. Prior to moving in, a new account was opened in just my name, so the error should not have occurred. I am frustrated that I am being held accountable for their mistake, especially since I don't have the funds to repay it. The manager mentioned it's a learning experience, but I believe I should not be penalized for their error. I think the deposit should be waived and the responsible party should take full accountability for their mistake.

The walkway leading to the street from the courtyard does not meet the required lighting standards outlined in state ordinance 1[redacted].3.2 regarding egress illumination. The timers in the northern courtyard are working correctly, but the lights in the southern courtyard remain off until 11:30pm and unnecessarily stay on until 1:20pm the following day. This poses a safety risk to tenants and is also a waste of energy and resources during daylight hours. I have brought this matter to management's attention multiple times since June, followed up in July and August, and it is now September with no resolution. This is the second instance where management has been slow to address hazardous conditions, as previously seen with a faulty outlet covered by a carpet upon my move-in. Despite my attempts to resolve these matters amicably, I may have to escalate the situation to a state building inspection if action is not taken promptly.

I have been a tenant at Avalon for over five years now. My husband and I have always been responsible renters during our time here. Recently, we faced numerous issues such as frozen pipes, leaks from the air conditioner with freon, disturbances from neighbors involved in criminal activities, and even damage caused by moving a fridge upstairs with dirt trailing through our home. I have evidence of all these incidents with photos to support my claims. Despite our loyal tenancy, our lease is up for renewal with a proposed increase of almost $[redacted]. It's perplexing to see similar units renting for less, especially considering the numerous vacancies. I believe our dedication to this property should warrant more reasonable terms. Unfortunately, my interactions with the Garden City management have been unhelpful and indifferent. I am seeking advice on whether this sizable increase reflects our loyalty as tenants. Your prompt feedback on this matter is appreciated as we need to make decisions about our housing situation soon. Please let me know if you would like me to share the evidence I have gathered. Thank you.

I am UJ Fan. I recently vacated my eaves apartment in Pomona, California two days early. I am disappointed to be charged "accelerated rent" for returning the keys in advance after residing there for nearly 8 years. The office did not inform me of this charge, despite it possibly being in the lease. I believed I was helping the local manager by leaving early. It is unfair that my goodwill gesture resulted in an extra fee. The "accelerated rent" feels like a punishment for being a loyal tenant. I kindly ask the company to reconsider and waive the charge for the two extra days. Thank you. The apartment's address is [redacted] Portafino Ct., Apt [redacted], Pomona, CA [redacted]. My Avalon account number is: CA091-[redacted]-[redacted]-6.