My husband Tyler and I bought a car December **, **** . We took the car back January...

GetHuman-ktstahl's customer service issue with Autonation from January 2019

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The issue in GetHuman-ktstahl's own words
My husband Tyler and I bought a car December **, **** . We took the car back January *, **** because there was already an issue with the vehicle that was sold to us. After two weeks of no communication from the dealership about what was happening with the vehicle and the approximate time when we would receive it back we decided to give the vehicle back to the dealership. When buying from AutoNation we believed that we would have a “hassle free vehicle”, and that was not the case. We are in great need of a new vehicle and now that we’ve returned the vehicle our finances are put on hold until the check returns to our bank, so we can purchase something else. We can’t get a straight answer from anyone at the dealership of when our money might be returned to us. We have called several times and been told we will receive a call back and never received a callback. The way this is being handled is completely inconvenient and inconsiderate of our time and money. So unless AutoNation would like to pay for everything that we’re losing out of pocket right now by not returning the money from the vehicle, then I would suggest the issue gets resolved as soon as possible.
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Customer service issue
Reported by GetHuman-ktstahl
Jan 14th, 2019 - 9 mons ago
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Seen by 4 customers so far
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GetHuman-ktstahl started working on this issue
Jan 14th 12:25am