I had mobile AutoNation to get a car in for me the salesperson's name was Roger he said...

GetHuman-unome's customer service issue with Autonation from December 2018

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The issue in GetHuman-unome's own words
I had mobile AutoNation to get a car in for me the salesperson's name was Roger he said the car was there Friday he was detailing it I went to the bank I got the check and we were on our way over Saturday he had already called me tell me the weather was bad I told him we were already almost there he never once told me the car wasn't there Friday or Saturday when he called and left a message then he called me on the phone did not tell me then * minutes later another man calls me and tells me the car is not there don't come after I have went already more than halfway was * minutes from the car dealership and the rain after being misrepresented by your employee I called to talk to someone else they told me they were sorry and it was just a mix-up but why couldn't he have told me before I drove almost there when he knew I was on my way not only did they not offer me any compensation for my troubles I was transferred because I asked to speak to the general manager I was told by Mister Kerr basically that he ordered me the car without paying for it first in the first place he was sorry for my trouble and someone should have called me but that was about it basically just made me madderI don't know how you run your company but Peter just been honest to begin with I wouldn't put insurance on a car I don't have I wouldn't have picked up a check with your dealership name on it in Mobile my husband wouldn't have took off a half a day of work to handle all this I think it was very rude of your customer service to treat me as though they were doing me a favor when they could have really done me a favor and told me the car wasn't in to begin with before I drove ** minutes over before he took a half a day off and then we still have to come back the third time you can reach me on this issue at to ****** ****if I do not hear from you today I will assume that you don't want to deal with me or have my business and I'll order one from someone else
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Autonation

Customer service issue
Reported by GetHuman-unome
Dec 3rd, 2018 - 2 mons ago
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Seen by 5 customers so far
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GetHuman-unome started working on this issue
Dec 3rd, 2018 5:04pm