We purchased a **** Toyota Prius from AutoNation Ford Valencia ******. Upon looking at...

GetHuman-jmckeeha's customer service issue with Autonation from November 2018

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The issue in GetHuman-jmckeeha's own words
We purchased a **** Toyota Prius from AutoNation Ford Valencia ******. Upon looking at the vehicle on the lot with the salesman, we questioned what appeared to be a misaligned front and rear fenders that protruded and were not flush with the exterior body at the connection points. We asked the salesman if the vehicle had been in an accident and he informed us that the vehicle had been inspected and had no accident history and would provide us the Carfax, which he did. He also expressed that those parts should snap into place and would have it looked at while preparing the vehicle for delivery. **After assuming the vehicle, we have had to address the following issues which we find short coming of the representation by AutoNation Ford Valencia.**- CarFax Vehicle History Reports have a disclaimer “CarFax depends on its sources for the accuracy and reliability of its information, therefore, no responsibility is assumed by CarFax or its Agents for errors or omissions in this report.” Pursuant to this statement by CarFax the report cannot be relied upon for the true condition of the vehicle. Because the dealership uses CarFax as a selling point, the dealership should have inspected the vehicle for the report’s accuracy and provided us a copy of AutoNation Ford’s inspection report. **We recently had a body shop review and make repairs to our vehicle: Please note the following findings: *- The body shop found that the vehicle had sustained damage prior to our purchase. The back bumper was previously replaced and the front bumper had a crack in the center where bondo was used to patch and hold it together. *o The misaligned front and rear fenders not flushing with the exterior body at the connection points are due to impact that slightly shifted the parts and is not an easy fix…in fact, it will cost more than the car is worth to fix it. *- The bottom tray underneath the engine was insecure and nearly fell off during a drive to Arizona on August **, **** which caused tire damage. We endured cost of a replacement tire and a temporary fix to preserve the bottom tray underneath the engine. *- We endured costs to replace the cracked front bumper and repair the bottom tray, as well as replacement of a cracked resonator. *- The dealership only provided one license plate left in the vehicle without registration tags. We waited for them to come by mail, but never did. We recently went to the DMV, we were told the dealership should have provided the plate with the tags. So we paid for replacement and new plates so we would have * plates for the front and back since one was missing. *- The license plate we found in the vehicle was noticeably damaged from what appeared to be a front impact. Dealership should have noticed this too. *- Dealership only provided one key to the vehicle which is fairly damaged and has trouble of proper function. *- We have problems with the battery, needing to jump the vehicle to get it to start on occasion. *- The release mechanism to open the hatchback sustained prior damage and was gummed up with a black bonding substance. The dealership should have been forthcoming of this issue as our salesman must have noticed when he opened the hatch on the vehicle, but did not disclose this to us. We come to notice this after we got the car home, went to open the hatchback and found black bonding substance all over our fingers trying to open. We informed our salesman about the issue. He told us they would replace the part and no need to bring the vehicle in until called and scheduled for appointment when part arrived. However, we waited weeks without an update. My husband and I revisited the dealership mid-September for an update and after ** minutes of waiting assured us the part was ordered and that we would be contacted when it came in. This is was never resolved.*Additionally:*- Dealership claims to perform a “Rigorous ***-Point Inspection Report – this report was not provided to us and therefore any issues with the vehicle were not communicated to us as consumer. We found that a ***-point inspection includes visual inspection of the body frame for repair, damage, alignment and proper attaching devices, latches and door hinges. Additionally, body exterior includes damage, dings, alignment, paint issues. Again, we were not informed of any damage, nor was a report of the inspection provided to us and we therefore believe that the vehicle was not inspected and the report purposely omitted. *- Also, reviewing the paperwork, we noticed that we signed a Contract Cancellation Agreement, but no purchase option was offered or noted on the Agreement we were asked to sign whereas it appears an offer to purchase a contract cancellation should have been offered. *We are extremely disappointed with the dealership. After waiting months only to never hear back from them regarding release mechanism for the hatchback, we decided it was time to bring attention to all the issues and how we have been disregarded. On Wednesday, November *th I sent a letter by e-mail addressing the issues to the GM and Sales Manager who have yet to reply even thought I asked for response. It is very disappointing to shop at a dealership, especially a franchised dealership, and not be able to put your trust in them for buying a used car based their promise of inspection. We don’t even know what other issues may arise from this vehicle because we were never provided a copy of the inspection report. Had we known about the issues with the vehicle, we could have made a decision to purchase or not, furthermore, decide if we wanted to further invest in the vehicle. In this case with the issues of the vehicle, the sales price was too high and we consume the loses. We should not have had to deal with such issues before **, ** or even ** days of ownership. It troubles us that we do not know the true condition of our vehicle.
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Autonation

Customer service issue
Reported by GetHuman-jmckeeha
Nov 12th, 2018 - a yr ago
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