Autonation Customer Service Issues

I purchased a car from Chapman Chevrolet in Tempe. I understand that the second contract supersedes the first one. After signing the paperwork, everything seemed fine, but they keep calling me to sign a new contract. The issue is that they increased the selling price from $7,[redacted] to $8,[redacted], which is illegal, and they are adding services that I have been refusing. I am feeling frustrated with the back and forth since my registration expires on April 16th.

I recently visited Autonation Nissan Lewisville for an oil change. Upon arrival, I was informed that I did not have a maintenance warranty, which surprised me as my [redacted] Malibu should have one. After being directed to the finance department, I found it unstaffed. In the end, the service manager mentioned my credit as the reason for the warranty issue, and suggested I should have called ahead. I found his attitude to be arrogant and due to this experience, I will not be recommending this dealership to any of my colleagues in commercial driving.

My daughter bought a vehicle four days ago under warranty. The tire sensor was on, causing a blowout, putting her at risk. Automation wouldn't provide a tow truck or reimburse. We used our insurance for towing. The dealership couldn't match the tire, so they installed a different one, asking us to cover the light sensor cost, although it's under warranty. They didn't offer a rental while fixing the car. A person named Carl from the dealership called, being rude, agreeing only to replace the sensor but not the tires or the radio. The radio light is also not working. I'm seeking a resolution with compassion and care. I've attempted to contact corporate thrice without any response.

I bought a vehicle from Autonation Bellevue Volvo and had it shipped to Arizona. After signing the paperwork on May 11, the car was returned to the dealership with a check from my credit union on May 14. I finally received the vehicle on May 20. However, it's been almost three weeks and the title paperwork has not been sorted out. The AZ DMV states that the vehicle is still in someone else's name, preventing me from registering it. I've reached out to the dealership multiple times but have received no resolution. Despite the smooth purchase process, the post-sale customer service has been lacking. Even after contacting the GM, I have not received a response. I'm growing frustrated and need to know how much longer I will have to wait for the title to be signed over to my lienholder.

I had to file for Chapter 7 bankruptcy because AutoNation Chevrolet in Mesa, Arizona falsely increased my reported monthly income from $[redacted] to $[redacted]. They did this so I could trade in a [redacted] Volkswagen Jetta for a Chevy Cruze Turbo Diesel. Great Lakes Credit Union approved the credit application based on this false information. Despite the fact that I did not state my income was $[redacted], several employees, including the finance officer, insisted otherwise. I am willing to take a lie detector test to prove my innocence. I intend to contact the US Attorney General's office, the Federal Trade Commission, the Arizona Attorney General's office, and any other relevant federal agencies to file complaints against AutoNation. Thank you for listening. The car payment for the fraudulent deal was $[redacted].99 per month. - Eugene Dudley Pike, 27 Valleyview Trailer Park, Eureka Springs, Arkansas, [redacted].

I bought a Ford F-[redacted] from Auto Nation Scottsdale in September [redacted]. Shortly after purchase, I noticed several issues including a misaligned hood, incorrectly mounted truck bed, scratched headlight surround, and a faulty transmission. Despite multiple service visits and no resolution for the transmission problem, I am now pursuing Lemon Law Protection in Arizona. Ford has agreed to buy back the vehicle, but I have hit a major obstacle regarding the non-refundable aftermarket warranties from Auto Nation. I reported the defects promptly and seek a full refund for the warranties. My dealer has not been helpful, and I am waiting for a resolution before proceeding with Ford Motor Company. I expect Auto Nation to refund me for the warranties before considering them for future purchases, as the vehicle still has unresolved issues from previous service visits.

I purchased a [redacted] Toyota Camry from Autonation Toyota in Lithia Springs, GA on 7/11/18. The advertised price was $23,[redacted] with a $[redacted] dealer fee included. However, the finance person changed the selling price to $24,[redacted] in the purchase agreement without clearly disclosing additional fees, leading to an overpayment of $[redacted]. Due to being hospitalized shortly after the purchase, I was unable to review the transaction until now. I am seeking a refund for the discrepancy and the deceptive sales tactics used by the dealership. For further information, please reach out to me at [redacted] or via email. Your prompt attention to this matter is appreciated. Sincerely, Tim I. from Stn. Mtn., GA.

We purchased a [redacted] FJ Cruiser from AutoNation Ford in St. Petersburg, FL, through an internet sale. The salesman misrepresented the vehicle's cosmetic condition; there are various issues such as paint cracking, clear coat peeling, stone chips, a cracked windshield, torn seats, among others. Upon delivery, my wife noticed problems with the clutch or transmission after driving it 4 miles home. The clutch was not functioning properly. We then had the car towed to a Toyota dealership, where they confirmed the clutch needed replacing due to slipping. Additionally, AutoNation had previously serviced the differentials and transfer case, indicating pre-existing concerns. The General Manager at AutoNation refused to address the cosmetic issues and only offered to cover half of the clutch replacement cost, later reducing it to $[redacted]. We are seeking reimbursement for the repairs and tow, as well as repairs to the cosmetic damages. Despite signing paperwork on July 27th, we still do not have the necessary documents to register the car. We are considering legal action and have alerted the sales manager about these issues.

My family purchased a [redacted] Toyota FJ Cruiser from AutoNation Ford in St. Petersburg, FL, through an online sale. Unfortunately, the vehicle's cosmetic condition does not match the NADA definition of 'retail condition' as the salesman claimed. It has various issues like paint cracking, clear coat peeling, stone chips, a missing weather strip, cracked glass, and a torn seat, all of which we had specifically inquired about during the walk-around with the salesman. Upon driving the vehicle after delivery, both my wife and I noticed issues with the clutch or transmission. The clutch felt faulty and did not fully disengage, causing us to have the car towed to a service center where it was discovered that the clutch needed replacing. AutoNation's tech report showed concerns about the car before the sale, but the dealership did not address them. We have spent over $2,[redacted] on repairs and towing due to these issues, and AutoNation has not taken responsibility for the problems. We are seeking reimbursement for the repairs and want AutoNation to address the cosmetic issues of the vehicle as well as provide the necessary paperwork for registration, which is still pending since July. Despite our frustrations, we hope that AutoNation will rectify the situation ethically and fairly.

I brought my [redacted] XC90 to San Jose Autonation Volvo Dealership on September 14 for a 1:30pm tire replacement appointment. Despite making an online appointment the day before, I had to wait an hour for assistance. Upon check-in, the service advisor mentioned a fuel tank filler pipe recall, which I agreed to address. During the repair, they said the gas cap wouldn't open, although it had been working fine. This led to them suggesting a replacement. After a 3-hour wait, the repair was finished, but I later noticed chipped paint on the fuel door edge indicating improper handling during the service. Feeling dissatisfied, I expect the dealership to repaint or replace the fuel door and cover the cost of paint protection reapplication. The whole experience was disappointing and lacked communication about the damage caused.

I bought a vehicle from AutoNation Brooksville that had a wobbling issue during the test drive. The salesman, Travis, excused it by blaming the road condition. The wobble persisted and worsened on my journey home. After seeking advice from my finance company, I had it inspected at AutoNation Toyota, where they identified a serious problem with the front axle. Despite only having the car for 5 days, AutoNation Brooksville has been unhelpful and evasive. Selling a car with such a safety concern is unacceptable. I am now exploring legal options. The car was purchased on September 25, and the wobbling has made it unsafe to drive. AutoNation Brooksville's request to wait for the warranty to kick in and pay a $[redacted] deductible for a pre-existing issue is unfair and unprofessional.

I purchased a new [redacted] Explorer two weeks ago, which was shipped from Orlando to Margate, FL. Upon arrival, I noticed that both rear view mirrors were cracked on the back side, and there are two dents over the left side window near the roof. It was challenging to get the salesperson or manager to address the mirror issue, and now I am awaiting a response regarding the dents on my new car. Unfortunately, I have not received any communication from Margate Ford, despite leaving a message with the manager yesterday at 10 am. It's disheartening to have received a new car in this condition initially and even more so that there seems to be a lack of urgency in resolving the issues.

I recently bought a Ford F-[redacted] from Autonation, and they replaced the tires with new ones from a trade-in. Unfortunately, the tires have not stayed balanced despite multiple visits back to the dealership. When I drive at 75 mph on the highway, the steering wheel shakes. The service manager and acting GSM have dismissed my concerns, blaming the tires and advising me not to drive at highway speeds. However, any vehicle should be able to handle highway speeds without this issue. I am frustrated by their excuses and unwillingness to take responsibility. Even though they claim the tires are new, they keep going out of balance. I live far away from the dealership and had a bad experience with another Autonation branch before. Despite being advised otherwise, I believe that the tires are defective and should not be behaving this way. I will be seeking a second opinion from Goodyear to address this ongoing problem.

I purchased a super duty truck from Autonation, and they installed new tires on it. Unfortunately, these tires continuously go out of balance, even after multiple attempts to rebalance them. Despite bringing the issue to the GSM, the salesperson, and the service manager, they advised me not to drive at highway speeds and suggested buying better tires. This response is unacceptable as the "new" tires are defective, and they refuse to acknowledge the problem or submit a claim. Every time they rebalance the tires, they go out of balance again. Their dismissive attitude and claim that all tires on trucks behave this way is frustrating. I regret giving Autonation another chance after a previous bad experience, only to be mistreated once more. They even confessed to using low-quality, cheap tires. Bogus.

I called your dealership in Tempe, AZ regarding a simple matter that should have only taken a few minutes to resolve, but ended up wasting about 4 hours of my time. I was trying to contact a financial officer named Charles Bacigalvpi. I was initially informed he was in a meeting and left a message, expecting a return call. After waiting for about 3 hours without a response, I called again only to be told he had just gone to lunch. This lack of coordination and communication led to a frustrating experience. The staff answering the phones seemed uninformed and were unable to direct my call appropriately. When I did manage to speak to someone, I was placed on hold indefinitely. This recurring issue with customer service at this location has left me feeling incredibly dissatisfied.

Three weeks after purchasing the Express van from Northpoint Chevrolet Autonation, I noticed a loose and rattling noise coming from the sliding door. Despite informing the salesman, I was reassured it was fine. After contacting the corporate office multiple times without receiving a call back, the sliding door handle came off while on a holiday trip on I75. The door now won't close or reopen properly, creating a safety concern on the interstate. I am disappointed with this situation, especially on a vehicle with only 20,[redacted] miles. I am requesting a prompt resolution and ask for someone to contact me to address this issue. Unfortunately, when I tried to reach the salesman, he was unavailable, and my attempts to speak with a manager led to being disconnected twice. I hope to get this problem resolved soon. - William K. Cook

I recently bought a used [redacted] White Volkswagen Diesel from Autonation Volkswagen in Buford, GA. After receiving the car, I noticed a strong smell of gas fumes inside. The sales manager, Carlo, advised me to drive the car to half a tank to see if it would improve. However, the fumes made me feel dizzy while driving, leading me to return the car. Despite paying $[redacted] for the return, I have been unable to reach Carlo, Kenny the salesperson, or Jason the store manager for a refund of $15,[redacted].45. I've left multiple messages with no response, even after contacting the corporate line. I am disappointed with the lack of professionalism in handling this issue. Please return my call and refund promptly. - Brenda Shaw

I have been in the market for a used truck for the past few months. I have been searching the internet and last Thursday, I came across a [redacted] Ford Ranger truck on CarGurus from Automation Ford, in Littleton, CO, that seemed to match what I was looking for. I called and spoke with Colten Niles in the Sales Department, who answered my questions and we scheduled an appointment for my wife and me to see it and take it for a test drive. I was all set to purchase the truck, even having my pre-approval letter from Colorado Credit Union, and Mr. Niles mentioned he would work out the final "out-the-door price" for me. He requested the printout I had from CarGurus and took it to the Sales Manager. CarGurus had listed the price as $9,[redacted]. When he returned, he informed me that the advertised price was wrong and that the actual price was $12,[redacted] (as listed on their dealership website). This 30% price difference came as a surprise, and I inquired if the dealership would honor the original stated price. He explained it was a mistake by CarGurus that they only noticed the previous afternoon. This situation was very frustrating. I traveled an hour from Boulder, thinking I had found the perfect truck and was ready to purchase. While I understand errors can occur, I had hoped the dealership, being the one who placed the ad on CarGurus, would take responsibility for it (or hold them accountable). I reached out to the General Manager, leaving my contact information and also sending an email, but I have not received a response. I intend to raise my experience with corporate Autonation. What is the best course of action to proceed?

I reviewed my contract from Autonation Dodge and realized no mention of GAP coverage was made during the transaction. I sought legal advice, and the lawyer mentioned this could potentially be discrimination. Following a serious accident, the Autonation representatives failed to suggest GAP coverage, leaving me in a challenging financial situation. I believe addressing this issue could help rectify my upside-down loan amount and improve my credit score. I hope to find someone trustworthy to assist me through this predicament, as transparency was lacking from Autonation.

I recently had a terrible experience at Mimi Stevens Creek in San Jose, CA. Despite having financing ready, I was bullied, lied to, and mistreated by the managers and finance staff. They made me fill out unnecessary paperwork and wasted three hours of my time. As a US Marine Corps veteran, I am determined to find a resolution to this issue. I felt disrespected and undervalued during the whole ordeal. I believe they should be held accountable for their behavior. I will seek assistance to address this matter. The way I was treated was unacceptable and unprofessional. I hope to resolve this situation and regain the SUV I researched extensively and loved.