I purchased a vehicle from Autonation Bellevue Volvo. I live in Arizona and had it ship...

GetHuman-lilwig's customer service issue with Autonation from June 2018

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The issue in GetHuman-lilwig's own words
I purchased a vehicle from Autonation Bellevue Volvo. I live in Arizona and had it shipped to my address. I signed paperwork on May ** and it was delivered back to the dealership along with the check from my credit union on Monday, May **. I then received the vehicle on May **. It has been almost * weeks since they have received all of the signed paperwork and the title paperwork has still not been taken care of. I now have a $**k vehicle that is a lawn ornament that I cannot register because the AZ DMV says it is still in someone else's name. I have been patient and called, emailed, and texted repeatedly the * people I dealt with in purchasing the vehicle. I keep getting the run around, ignored, and excuses with no resolve. The complete purchase process went perfectly and every question answered quickly until I received the vehicle. Then, the customer service has been non-existent. I have even emailed the GM of this dealership with no response. How much longer should I have to wait to have the title signed over to my lienholder? My patience has been exhausted and has grown to anger at this situation.

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Autonation

Customer service issue
Reported by GetHuman-lilwig
Jun 2nd, 2018 - 3 years ago
Fixed
Seen by 23 customers so far
Similar issue to 666 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman-lilwig started working on this issue
Jun 2nd, 2018 5:23pm
GetHuman-lilwig indicated the issue is not fixed yet.
Jun 2nd, 2018 6:24pm

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