Is there anything you can do, my fianc*e booked flights with you and should of returned...

GetHuman-cscaddy's customer service issue with Austrian Airlines from March 2019

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The issue in GetHuman-cscaddy's own words
Is there anything you can do, my fianc*e booked flights with you and should of returned last Wednesday, but while visiting her mom, her mom died on the Tuesday, so she had to stay out there and as this was the last thing on her mind this was left. A Death cert can be supplied. *Is there anything we can agree on to get my fianc*e back as a gesture of good will? Any discount on a new ticket or refund against old, I wouldn’t ask accept in these extreme circumstances where a little compassion is needed. **Thank you in advance*Chris Caddy
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Austrian Airlines

Customer service issue
Reported by GetHuman-cscaddy
Mar 13th, 2019 - 5 mons ago
I have an issue with Austrian Airlines too
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Seen by 5 customers so far
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GetHuman-cscaddy started working on this issue
Mar 13th 6:49am