Resolve an issue with my sons ticket

GetHuman637655's customer service issue with Austrian Airlines from April 2018

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Help with my Austrian Airlines issue
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The issue and preferred resolution, in GetHuman637655's own words:
The problem I ran into: Resolve an issue with my sons ticket
I trust that Austrian Airlines will make this right and come up with a resolution that is fair.
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Austrian Airlines

Customer service issue
Reported by GetHuman637655
Apr 28th, 2018 - 3 mons ago
I have an issue with Austrian Airlines too
Not resolved
Seen by 2 customers so far
Similar issue to 72 others
0 customers following this
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman637655 started working on this issue
Apr 28th 4:30pm