Our travel company incorrectly booked us at lowest fare code with no checked luggage...

GetHuman742850's customer service issue with Austrian Airlines from June 2018

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman742850's own words
Our travel company incorrectly booked us at lowest fare code with no checked luggage. *Since we are going on a cruise, we need to upgrade to a fare with checked luggage.
GetHuman742850 did not yet indicate what Austrian Airlines should do to make this right.
I have an issue with Austrian Airlines too
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Austrian Airlines

Customer service issue
Reported by GetHuman742850
Jun 2nd, 2018 - 5 mons ago
I have an issue with Austrian Airlines too
Not resolved
Seen by 8 customers so far
Similar issue to 259 others
0 customers following this
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GetHuman742850 started working on this issue
Jun 2nd 5:19pm