I have been unable to use Audible for months. Tried to get it fixed months (years?) ag...

GetHuman-bkngl's customer service issue with Audible.com from December 2018

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The issue in GetHuman-bkngl's own words
I have been unable to use Audible for months. Tried to get it fixed months (years?) ago over the phone but did not work and I did not have time to spend with the tech. I do not know what happened but when I try to access audible it acts as thought it is my first time logging in. When I called in the tech could see my existing account AND an earlier account I did not use. Now I am asked to set up an audible account and pick my free selection. I can't get past that. I would like to be able to access books I have and order more. The email address I have entered in the "How would audible.com email you" my current email address. There is possibly another email address that could be associated: *****@***.com

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Audible.com

Customer service issue
Reported by GetHuman-bkngl
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 484 others
0 customers following this

Timeline

GetHuman-bkngl started working on this issue
Dec 24th, 2018 3:44am