Audible.com Customer Service Issues

Hi there, I placed an order for three titles at the beginning of May using my credits. However, when I tried to download the books on the mobile app, they were not in my library. I discovered that the books are in my cart but were never added to my library after purchase. Despite the deduction of credits from my account, I did not receive access to the items. I appreciate your help in resolving this issue. Thank you. Best, Andrea H.

Hello, I am Anil Sowdas from Wells Fargo's Application Products Center of Excellence (APCoE). I work as the Patch Research Analyst for Audible and Download Manager. My role involves researching product vendor patches for a subset of 3rd party vendor products within our Application Competency Center. I have been trying to find the latest version and release date for Audible and Download Manager on your website. Could you please provide me with this information? Thank you, Anil Sowdas

Please cancel my membership on Audible.com. I have been attempting to use the online cancellation method without success, as it seems to lead me in circles. I resorted to emailing the tech services department to cancel my subscription days ago, but I was still billed for another month. I demand that my membership be canceled immediately, along with a refund for the recent charge on my credit card. Your prompt attention to this matter is greatly appreciated.

I am concerned about unauthorized emails regarding an Audible charge as I have never signed up for Audible. I believe someone may be using my email to sign up. I changed my email password to secure it, but still received a verification code email from Audible. I am also worried about potential unauthorized card charges from my email. As a 17-year-old student, I only have a small amount of money in my account. I haven't noticed any money gone yet. Can the charge be canceled, and can the Audible account be permanently closed?

I have been having issues with my Audible account for several months now. I previously tried to resolve the problem over the phone, but to no avail. When attempting to log in, it seems like it's my first time using the platform. The tech support was able to locate both my current account and an older unused account. Now, I am stuck at the stage where I am asked to set up a new account and choose a free selection without being able to proceed further. I am eager to access my existing collection of books and make new purchases. My current email address is correctly entered in the system, but there may be another email associated: [redacted]

I have encountered issues with Audible lately that are causing frustration. Around two weeks ago, I began receiving an unspecified ERROR message when attempting to listen to my Audible picks. Following advice from the tech support chat, I uninstalled my Audible Manager and installed the new version. To my surprise, I could not find the Audible app on my Windows 10 apps, leading me to download the new Audible Manager from the Internet. While the new Manager correctly displays my Audible selections in a tiled format and reflects my 4 credits accurately, several problems have surfaced. Firstly, playing selections triggers very slow downloads, even though my books are already on my computer. Additionally, the Manager does not recognize the correct duration of lengthy lecture series, displaying them incorrectly. Most troubling is the loss of my bookmarks, resetting all my books' progress. To add to the frustration, accessing my Audible account via Amazon still presents the same ERROR message. The situation is perplexing, and any assistance or suggestions would be greatly appreciated. Thank you, Thomas, tmawritesATymailDOTcom

My husband and I share an Amazon Prime account. He signed up for Audible and received a free book. I installed the Audible app, and his book appeared. When I tried to get another book, it showed as free. Now both books are visible on both our apps. The issue arose when I tried to download another book that also showed as free, but it didn't appear on our apps. I'm puzzled by its disappearance. Amazon recommended setting up an Audible account, yet it seems we already have one when I attempted to do so.

Gentili responsabili di Audible, Sono una vostra nuova e appassionata ascoltatrice. Mi sto dedicando alla serie degli Angeli di Heather Killough-Walden e ne sono completamente entusiasta, come con molti altri titoli che offrite. Inoltre, devo fare i complimenti alla voce narrante di Mattia Bressan, che è davvero eccezionale. Tuttavia, vorrei capire perché la serie non è stata completata. Capisco che i gusti possano variare, ma la scelta di proporre solo tre libri su Cinque mi lascia perplessa, specialmente considerando che l'ultimo è del [redacted]. C'è qualcosa che potete fare per risolvere questa situazione? Oppure, dopo avermi abbonato mensilmente, devo acquistare i libri mancanti per conoscere la conclusione della storia? Aspetto fiduciosa una vostra risposta. Vi ringrazio e vi auguro una buona serata.

About a month ago, I attempted to sign up for the free trial but encountered constant freezing issues that prevented me from completing the process. I emailed your team detailing the problem. Today, I discovered that despite not finishing the sign-up, an account was created under the free trial which led to an unintended charge on my debit card of $14.95. I was unaware of this automatic sign-up and subsequent charge. I am currently facing financial constraints and the unexpected deduction has put me in a tough spot financially. I kindly request your assistance in refunding the charged amount as a resolution to this matter. I have also reached out via email on Gmail previously, but wanted to follow up through your website as well. Your help in this situation would be greatly appreciated. Thank you.

I canceled my Audible account in April, but I am still being charged AUS$22.35 monthly. The withdrawal details show as Audible US*MO 9RR8PA1. My name is Janine Guice, and my email address is [redacted] I am dissatisfied with these ongoing charges and request a refund from the time I canceled my account. I have faced challenges resolving this matter, enduring lengthy online processes filled with sales pitches. Upon calling, I discovered my account is managed in the United States, not Australia. Despite finally speaking to a staff member who assisted with my U.S. membership, resolving the refund was difficult. After multiple requests, the staff member agreed to process the refund to my Australian bank account. However, I have yet to receive an email confirmation as promised. This lack of communication is unacceptable. I expect Audible to address this issue promptly and improve their customer service. Regards, Janine Guice.

In early October, I contacted customer service regarding my subscription cancellation in September, yet I was charged for a second month. Despite initially agreeing to receive a refund for October, I was denied the refund for September due to reasons I cannot recall. The interaction with the customer service representative was unpleasant and rude, prompting me to accept only a one-month refund just to end the experience. However, I have been charged $14.95 again in November. To my dismay, the refund for October never reflected on my bank statement. The recurring charges, poor customer service, and lack of resolution have made this situation incredibly frustrating. I urgently request assistance in processing my cancellation and refund promptly.

Subject: Help Needed with Audible Free Listen Redemption Hello, I am reaching out to see if there has been progress on my case. I followed the instructions to redeem my free audiobook from Audible but was charged for it on my credit card instead. Can you please assist me in getting a refund for this error? Thank you, David Fritsch

I received an email from you mentioning that after an investigation, it has been confirmed that I have an account under [redacted] To resolve this, you offered to help by requesting assistance from the Account Specialist to merge my accounts within 3 - 5 business days so that I can access all my audiobooks under [redacted] To proceed with this request, I understand that I need to provide matching billing addresses for both accounts and the last 4 digits of my default credit card for security purposes. It's important to note that sharing full credit card information via email is not secure, so I will reach out through Live Chat or Phone support for verification. I encountered technical difficulties when trying to contact your Phone support, so I would appreciate it if you could assist me through Live Chat instead.

On January 13th, [redacted] at 11:28pm, I made a purchase under my name, Dianne Schaul, for an AudibleListener Discount Gold Annual Membership. I intended this as a gift for my daughter-in-law. The Order Number is D01-[redacted]-[redacted]. The total amount was $99.50. I would like to transfer this membership to my daughter-in-law's name as a gift. The membership provides 12 credits annually for audiobooks and costs $[redacted].50/year + taxes. It does not auto-renew for Vermont customers and can be cancelled anytime. If the default card cannot be charged, another card from the Amazon Account will be used as a backup.

I recently purchased a new Windows 10 computer and installed Audible Manager. When I downloaded some books from my online library, I noticed that they appear in Windows Media Player but require a password to play, which I don't have. On my previous computer, all the books were in My Download Library and I could easily play and manage them in Media Player. It's a bit different now, and I prefer the old setup.

I have been a loyal Audible subscriber for some time. Recently, I have faced some challenges with accessing my audiobooks on my Amazon FIRE device following a recent Android update. Prior to the update, I could easily manage my downloaded books by removing them after listening. However, since the update on September 25th, all purchased books now appear in both the "all" and "downloaded" sections. While I can still see the trashcan icon to delete listened books, tapping on it has no effect. Additionally, books purchased after the update are only visible in the "all" section, labeled as "NEW," but I receive an error message when trying to play them. I have attempted to reach out for support via live chat and phone with no success. I am unable to update or reinstall the Audible app through the device's settings. I would appreciate any advice on how to resolve these playback issues.

I am Giorgio Cetroni. I signed up for Audible on 14/10/[redacted] to listen to books on my Windows 10 computer. Initially, everything worked perfectly. However, for about a week now, I have been constantly experiencing difficulty loading books due to a technical error. I am repeatedly prompted to try again later, but so far, all my attempts have been unsuccessful. I hope you can provide me with guidance on how to resolve this issue. My phone number is [redacted] and my email address is [redacted] Giorgio Cetroni.

I recently signed up for Audible through Amazon to access a language program. I proceeded to join and made a payment with my credit card. Upon trying to access the program, I encountered an error stating my account could not be used for the product, leading me to promptly cancel my subscription. However, I received a notification of a pending bill for the month, which I found unacceptable. I request confirmation through email that no charges will be applied and express dissatisfaction with the process that wasted my time. It is crucial to rectify this situation promptly.

I have been a member for 16 years, and every year, I have been able to carry over at least 12 credits. This year, my credits disappeared after my renewal on 11/28/20. I want my credits restored. I was unaware they would expire without giving me a chance to use them. I have several titles on my wish list that I wanted to use the credits for. This situation is very upsetting to me, and I hope you can assist me in retrieving them. Thank you, Dr. Lila B.

I received an offer through email to sign up for Audible for two months at $.99, so I agreed. I chose a book I was excited to listen to, but I'm having trouble downloading it despite visiting the website multiple times in different ways. Maybe I didn't complete my transaction for the three-month offer at $.99. That's the situation, and I appreciate any help. Goodbye.