Saying money is required for download when payment has already been received

GetHuman739224's customer service issue with Audible.com from June 2018

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The issue in GetHuman739224's own words
The problem: Saying money is required for download when payment has already been received
GetHuman739224 did not yet indicate what Audible.com should do to make this right.
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Audible.com

Customer service issue
Reported by GetHuman739224
Jun 1st, 2018 - 5 mons ago
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Timeline
GetHuman739224 started working on this issue
Jun 1st 5:29pm