I purchased a new **** Q* on ******* @ Audi of Annapolis. The sale went very well and I...

GetHuman-eisenrau's Complaint issue with Audi of America from May 2021

Help with my Audi of America issue
First: share to improve GetHuman-eisenrau's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-eisenrau's own words
I purchased a new **** Q* on ******* @ Audi of Annapolis. The sale went very well and I was treated like a luxury car customer should be. This is my *th Audi, so I know how well Audi's are made. After a few days of getting used to all the tech features, I noticed that the drivers seat & steering wheel did not automatically adjust for exit and entry. I brought this to the salesman & Sales Managers attention and they spent several hours trying to find out what was wrong. With no solution determined they suggested I bring it back to the service department. The service department had the car for an entire day. They said that the problem was not showing on the computer so they called Audi and was told that the car was functioning properly, and no solution was needed. The service advisor & Service Manager agreed that the car was not responding as advertised but that their hand were tied. Now understand that I am ** years old and the "Entry Assist" feature may not be a big deal to most , it is a big deal to me. Also this is not a high tech feature nor is it a new feature. It has been around for many years. I've had it on previous automobiles & trucks. I have spoken to * different person's at Audi Connect and they have told me that there is nothing I can do at this time. I would be happy if I knew they were working on a solution and had an idea when it would be solved, but they can not do that. I told them that either fix it or give me another car. They said it is not eligiable for replacement. I'm at whits end on this one. I would appreciate a response, Thank You

GetHuman-eisenrau did not yet indicate what Audi of America should do to make this right.

How GetHuman-eisenrau fixed the problem

We are waiting for GetHuman-eisenrau to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Audi of America customer problems.
How Do I Check for Recalls on My Audi?Does Audi Have Roadside Assistance?
Do you have a customer issue as well?
We can help you get Audi of America's attention and get better help faster. Tap below to get started.
Having Audi of America issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Audi of America

Complaint issue
Reported by GetHuman-eisenrau
May 27th, 2021 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 81 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address


GetHuman-eisenrau started working on this issue
May 27th, 2021 8:38pm