I purchased a new **** Q* on ******* @ Audi of Annapolis. The sale went very well and I...

GetHuman-eisenrau's Complaint issue with Audi of America from May 2021

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The issue in GetHuman-eisenrau's own words
I purchased a new **** Q* on ******* @ Audi of Annapolis. The sale went very well and I was treated like a luxury car customer should be. This is my *th Audi, so I know how well Audi's are made. After a few days of getting used to all the tech features, I noticed that the drivers seat & steering wheel did not automatically adjust for exit and entry. I brought this to the salesman & Sales Managers attention and they spent several hours trying to find out what was wrong. With no solution determined they suggested I bring it back to the service department. The service department had the car for an entire day. They said that the problem was not showing on the computer so they called Audi and was told that the car was functioning properly, and no solution was needed. The service advisor & Service Manager agreed that the car was not responding as advertised but that their hand were tied. Now understand that I am ** years old and the "Entry Assist" feature may not be a big deal to most , it is a big deal to me. Also this is not a high tech feature nor is it a new feature. It has been around for many years. I've had it on previous automobiles & trucks. I have spoken to * different person's at Audi Connect and they have told me that there is nothing I can do at this time. I would be happy if I knew they were working on a solution and had an idea when it would be solved, but they can not do that. I told them that either fix it or give me another car. They said it is not eligiable for replacement. I'm at whits end on this one. I would appreciate a response, Thank You

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Audi of America

Complaint issue
Reported by GetHuman-eisenrau
May 27th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 81 others
0 customers following this
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Timeline

GetHuman-eisenrau started working on this issue
May 27th 8:38pm

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