On February **,**** I took my **** Audi A* in to the Austin North dealership to have a...
GetHuman-viclstee's customer service issue with Audi of America from February 2019
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The issue in GetHuman-viclstee's own words
On February **,**** I took my **** Audi A* in to the Austin North dealership to have a recall issue taken care of as well as my **,*** mile service. I was advised that the best deal was to purchase the Service Plan that covered both the ** k and **k service. I paid the $***.** for that plan as advised.*The next day, February **, **** I traded in my Audi for a different vehicle (not an Audi) so called Audi to see if I could get refunded on some of the $ ***.** since they would not be doing the **,*** mile service on the vehicle and was told by their finance department that they would not be able to do that.**I do not feel that this is a correct action and that it penalizes me for my support of the Audi Experience.**Other than this issue the service department has been a wonderful experience over the last four years.**Your prompt attention to this matter will be appreciated.**Vic L Steele
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