I have purchased an Asus Router RT-N**U (used). It already has a Network Name*(set up...

GetHuman5349557's Device Support issue with Asus from October 2020

21 views | 403 similar | 0 following
Help with my Asus issue
Did we steer you to the right help?
Waiting to see if GetHuman5349557 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman5349557's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5349557 may need:
Name on the account, Billing address, and Email address on the account
Top Tip from another customer
If you are having technical difficulties with your Verizon services please reset your phone or bring the phone into the Verizon store. If the issue is with cell service please check your area to see if Verizon is down.
The issue in GetHuman5349557's own words
I have purchased an Asus Router RT-N**U (used). It already has a Network Name*(set up by previous owner) and it asks for a Security Key (no option for a PIN CODE)*- number on router. I tried resetting it by holding the reset button for ** secs but *I still cannot get rid of "TS Patel" name. Tried setting up new name and Security*Key on my computer but it will NOT change to it. How can I reset this Router so*that I can use it ??????*A. James

GetHuman5349557 did not yet indicate what Asus should do to make this right.

How GetHuman5349557 fixed the problem

We are waiting for GetHuman5349557 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Asus customer problems.
How Do I Find My Asus Product Key?How Do I Get a Refund from Asus?How Do I Make a Warranty Claim with Asus?
Do you have a customer issue as well?
We can help you get Asus's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Asus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5349557 fixes it.
This email address isn't valid


Device Support issue
Reported by GetHuman5349557
Oct 9th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 403 others
0 customers following this


GetHuman5349557 started working on this issue
Oct 9th, 2020 12:07pm