I have Asus Zenfone max pro m* which has waranty till ** December **** .*Since the pu...

GetHuman3566399's Refund a Charge issue with Asus from September 2019

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The issue in GetHuman3566399's own words
I have Asus Zenfone max pro m* which has waranty till ** December **** .*Since the purchase I have faced issue of Receiver problem of the mobile make consumer not to hear call audio.Within few months of Purchase I faced the issue totally same issue for * to * times.The Reciver and the Display came at together. After few months again the issue has revived .I went more then "** to "**" Times to the service centre for the same issue. After having same issue for* times they Replace the product. It's been the * month of the product and guess what , I can't hear what my clients say onvcall. Same reciver problem on the device. The product made my time waste , made me harass .Suffered more then couples of month totally due to Asus. I had called call center, they tell only to repair but repairing as i had experienced repairing is not fruitful for longer.They say that executive will resolve the problem within *to* days , they call me but not executive nither they resolve,it's been * days I have submitted & what i will do if it's repair made to face the same issue, as I experienced. And the issue will be replaced only in one condition and it's "REPLACEMENT".Because I have to pay almost **** RUPEES to repair the mobile after **Dec '** as its recurring .I bought mobile faced suffered psychological. ,went service center more then "**" Times , called call center more then **. I wasted my **,*** INR & now I need Refund of the product , .As company failed to deliver the resolution .What I have is my CONSUMER RIGHTS to fight legal.

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Asus

Refund a Charge issue
Reported by GetHuman3566399
Sep 10th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 1563 others
0 customers following this
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Timeline

GetHuman3566399 started working on this issue
Sep 10th, 2019 6:34pm
GetHuman3566399 indicated the issue is not fixed yet.
Sep 14th, 2019 6:22pm