My internet provider assisted me with resetting my wifi password on an ASUS router. My...

GetHuman2464366's customer service issue with Asus from March 2019

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The issue in GetHuman2464366's own words
My internet provider assisted me with resetting my wifi password on an ASUS router. My wifi on my phone is working fine but I am unable to connect using any other devices. We cleared our caches, forgot the network, restarted both Devices and are still unable to connect to internet. It’s allowing us to input the new password and connect to the network but without internet. We are automatically re-routed to the ***.***.*.* page where the reason for failed connection is “the cable for Ethernet is not plugged in” **Please help. Call me at************ *My email is below
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Asus

Customer service issue
Reported by GetHuman2464366
Mar 12th, 2019 - 5 mons ago
I have an issue with Asus too
Not resolved
Seen by 2 customers so far
Similar issue to 655 others
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Timeline
GetHuman2464366 started working on this issue
Mar 12th 8:27pm