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Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-corrilyn's own words
during the time (January ** until February *, ****) my laptop was in the repair shop in Markham Ontario, my password, email address and phone number to my facebook account. the hacker changed it. when I got it back and went to the facebook webpage, the hacker had to have signed into it while my laptop was in the shop because the email that the hacker changed it to was there and not my original email.
GetHuman-corrilyn did not yet indicate what Asus should do to make this right.
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