I accidentally dropped my Asus Zenfone * in the toilet a few days ago. After cleaning...
GetHuman-byastrov's customer service issue with Asus from February 2019
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The issue in GetHuman-byastrov's own words
I accidentally dropped my Asus Zenfone * in the toilet a few days ago. After cleaning it off it worked fine. However many hours later in the evening, (out of no where) it went into this interface I’ve never seen before. It was black-ish background with a colored circle (depending on selection) with ability to see the calendar (light green), music (red) (but couldn’t play anything and said something like “No playing music app detected ”), flashlight (yelowish orange), quick settings (grey)(Airplane mode, Vibrate, Screen Adjustment), Weather (light blue, cyan like color), Camera (purple), time (like weather, also light blue, cyan like color). I cannot access files. So basically no entertainment t ability at that point is the point I’m making.**I tried turning it off and on again but a few seconds after it boot up to the normal interface, it changed to the stupid circle interface.**So I turned it off and waited to the next day and I turned it on and it worked fine. But then by the end of the day it occasionally did that again. Now it does it very frequently, whether I'm in the middle of listening to music, watching a video etc. *****One thing I should mention, is that probably about a month or two before this circle interface, something happened. The on button didn’t work as well. You had to hold it down a for awhile, some times needing several presses before it turned on. Not a huge deal as I could get around that, but I should mention it. And now with the other thing going on I was hoping this could be fixed as well.**One last thing. I had bought an external memory but it didn’t work. I contacted support a while ago but got side tracked and didn’t follow through. I figured now since the Zenfone * is broken I might as well get the SD fixed as well.**So in the end, what do I hope to get fixed is?***. Stopping the circle interface from popping up ever so I can use my device for entertainment without being disturbed.***. Fixing the on off button as it's faulty and sometimes has to be held for a while to work.***. Fix the device so SD can be used because right now if you put it in, it doesn't show up. I think it has a physical malfunction with port and needs to be repaired.
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