laptop freezes after ** minutes,the trouble shooter tells me that Asus support device i...

GetHuman1684362's customer service issue with Asus from December 2018

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The issue in GetHuman1684362's own words
laptop freezes after ** minutes,the trouble shooter tells me that Asus support device is not working?? I have had this laptop * months and this is the third time I have had problems, the first time,it was out of sink, lips still moving after speech stopped ,got help,uninstall then reinstall the driver,next,the laptop would not turn on, waited for an hour and then held the start button down for about a minute, then it started, next time,it froze and could not turn it off. held the start button down again for about a minute ,then it started.?????? I have had an Asus laptop before,and it worked great, unfortunately it was stolen. this is my second Asus laptop,and nothing but problems. HELP. Please.
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Asus

Customer service issue
Reported by GetHuman1684362
Dec 4th, 2018 - a mon ago
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GetHuman1684362 started working on this issue
Dec 4th, 2018 12:44am