Just purchased ASUS Zenfone * Z**ks toreplace my old ASUS Zenfone * for use in Ireland...

GetHuman-sedna's customer service issue with Asus from November 2018

Help with my Asus issue
The issue in GetHuman-sedna's own words
Just purchased ASUS Zenfone * Z**ks toreplace my old ASUS Zenfone * for use in Ireland. Phone arrived yesterday & branded with Tim Italia. My issue is that I cannot find in the menue "dual simm settings". I have put in several working sim cards in sim slot * and none are recognised. The tools menu dosent even show a facility for sim *. The serial no is H*AZCY******HU*. Please help as the reason I purchased is to have ability of * sim cards. I understand that this model is dual sim standby and have no issue with that. Please help
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Asus

Customer service issue
Reported by GetHuman-sedna
Nov 1st, 2018 - 2 mons ago
I have an issue with Asus too
Fixed
Seen by 4 customers so far
Similar issue to 281 others
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GetHuman-sedna started working on this issue
Nov 1st 10:06am
GetHuman-sedna indicated the issue is not fixed yet.
Nov 2nd 11:15am