My asus laptop is havin trouble loading windows **, on turning it on it gave me the opt...

GetHuman942004's customer service issue with Asus from August 2018

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The issue in GetHuman942004's own words
My asus laptop is havin trouble loading windows **, on turning it on it gave me the option to restart or use a different windows. On trying both of these options, my laptop will now only load the asus start screen circle symbol goes round to load a permanent black screen. I need this fixed ASAP as I have an essay saved on my laptop I need to retrieve
GetHuman942004 did not yet indicate what Asus should do to make this right.
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Asus

Customer service issue
Reported by GetHuman942004
Aug 2nd, 2018 - a yr ago
I have an issue with Asus too
Fixed
Seen by 8 customers so far
Similar issue to 130 others
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Timeline
GetHuman942004 started working on this issue
Aug 2nd, 2018 11:21am
GetHuman942004 confirmed the issue is fixed. Hooray!
Aug 5th, 2018 8:06pm