Claim * ********** I mailed the defective phone back to Asurion on Feb **, ****. Track...

GetHuman-susieo's customer service issue with Asurion from February 2020

Help with my Asurion issue
The issue in GetHuman-susieo's own words
Claim * ********** I mailed the defective phone back to Asurion on Feb **, ****. Tracking thru USPS does not indicate delivery to you yet. Please check and email me receipt.*Phone replaced was my daughters*********** do call me, it is not at my home

GetHuman-susieo did not yet indicate what Asurion should do to make this right.

How GetHuman-susieo fixed the problem
I finally got in touch with a human by repeat calling and calling. No was surprised. She was nice but could. To find any trace of the returned phone. She said it would show up??? I don’t know if they ever got it yet.
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Asurion

Customer service issue
Reported by GetHuman-susieo
Feb 24th, 2020 - 8 months ago
Fixed
GetHuman-susieo shared how to fix
Seen by 17 customers so far
Similar issue to 893 others
0 customers following this
Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider

Timeline

GetHuman-susieo started working on this issue
Feb 24th 8:28pm
GetHuman-susieo confirmed the issue is fixed. Hooray!
Feb 25th 12:42am
GetHuman-susieo confirmed the issue is fixed. Hooray!
Feb 25th 5:34pm