Asurion Customer Service Issues

Last year, during a storm, my Mac mini was damaged. I had DirecTV's whole home protection and sent them my computer with two internal 1TB hard drives. When they returned the replacement computer, they claimed I only had one hard drive, despite my insistence. Recently, I unexpectedly received the "missing" hard drive a year later. The replacement computer they sent me only has one 1TB hard drive, which does not match the original specifications. I'm concerned about the missing hard drive and want to know how to get a replacement that matches my original computer's specs.

I recently got a refurbished iPhone 6 after mine fell into the ocean. The replacement I received is experiencing battery problems. Initially, the battery life was quite poor. I had to charge it around twice a day even when only playing downloaded music with the screen off. I also faced charging issues; the provided cable only charged the phone when plugged in a particular way and hardly worked with my original Apple cables. As time went on (around 6 weeks), the phone's battery life has decreased to only about 1 hour of screen off music playing time. Upon discovering the battery health feature in settings (which I didn't know about until now), it indicates "Service."

I am looking to speak with a representative over the phone. My contact number is [redacted]. I am an AT&T insurance policyholder with a non-smartphone LG model that has a slide-out keyboard. Over the years, the keys have become sticky, the battery no longer holds a charge, and the phone has been exposed to water a few times. I am interested in replacing it with a similar model. I will provide my email for further communication, but please note that I may not be able to check it frequently due to work commitments. Kindly reach out to me via phone. Thank you.

My phone number has been connected to the wrong device! I've been struggling to file a claim due to it being linked to an old iPhone 7 Plus instead of the XR. The replacement process should be straightforward with a new phone in 24 hours. This issue is causing me frustration as it's impacting my son's ability to communicate. After contacting customer service, I was informed an email with an affidavit would be sent, but I haven't received it. Additionally, online, my phone number is still linked to the old device. This situation is causing undue stress and inconvenience.

I have submitted a claim for the extended warranty (Asurion Office Product Protection Plan) for the Aurora paper shredder Model AU1215XB bought from Amazon. The Service Request Number is [redacted]. However, the shipping label I got via email states a weight of 3 lbs, while the actual weight of the shredder is around 14.5 lbs. The dimensions of the shredder are approximately 9"x 12.5"x 17.75". I kindly request for the correct shipping label and necessary box to be sent for shipping the paper shredder.

I sent back my LG V30+ cell phone to Asurion and got a confirmation email. But Sprint claims they never received it. Asurion's automated system doesn't let me talk to a representative. The confirmation email states: "Thanks for completing your claim with Asurion. Here's your claim receipt - Claim ID [redacted]00." Sprint wants a tracking number, but I can't find it on the Asurion website.

I purchased insurance for my damaged Bose headphones through Asurion. The right headphone is broken, and I'm hoping to either receive a refund, a discount, or have a replacement pair sent to me. Unfortunately, I'm currently abroad, and the return package is being sent to my old address for me to return the item in. I'm wondering if there is a way for me to process the claim while I am out of the country. It would be convenient if a new pair could be sent to my mother's house, so I can collect it the next time I visit home. Alternatively, I am curious if Asurion can arrange pick up and delivery of packages in China.

I submitted a claim to Asurion for my phone and got a replacement. However, the replacement had issues, so I requested another one. The agent mistakenly charged me a second $[redacted] deductible, which I contested as unnecessary. Despite my efforts to cancel, they said I would only get a refund after returning the phone. After discussing with a supervisor, the refund was pending until the phone return. I’m confused why the deductible refund is linked to the phone return. Two agents abruptly ended our chats which was frustrating. I seek a refund for the second $[redacted] deductible; it should not have been charged. The payment shouldn't be tied to the phone return when they have my card details for non-returns. I'm troubled by this situation and the agents' unexplained actions. I simply want the refund once I return the second phone.

I recently had an issue with my phone and a technician from Sprint processed a warranty replacement for me. After receiving the replacement phone, I promptly mailed back the damaged phone. I have confirmation that the damaged phone was returned. However, Sprint is now stating that I have not returned the phone and may charge me for it. Despite providing them with the tracking number showing the phone was returned to their warehouse, they are unable to confirm this. When I called to address this, I was transferred back and forth between departments. I refuse to pay for a phone that has already been returned. I would appreciate it if someone could reach out to me to resolve this matter.

I purchased a Phixonar keyboard through Amazon along with Asurion coverage. Unfortunately, the first two keyboards I received were defective. As per the warranty, I was supposed to receive an Amazon gift credit for each replacement, but I did not see it in my account. After contacting Asurion, I was informed I should have been credited, but it was nowhere to be found. Feeling frustrated, I ended up buying a third keyboard out of pocket. I am now wondering if I will ever receive the Amazon gift credit I was initially promised.

I filed a claim for a lost phone and received a replacement. The FedEx driver delivered it to my porch without requiring a signature. Unfortunately, by the time I returned from work, the phone was missing. The company has been giving me the runaround, approving my claim, then asking me to call back the next day for another approval but ultimately denying the claim and asking me to start the process over.

I have received multiple assurances via email and voicemail that my payment of $[redacted] is on its way. Despite being told on 2/4/20 that the payment was being sent via FedEx, I have yet to receive anything. Where is my check? Anita Reichman, from Asurion, contacted me on 1/27/[redacted] regarding a check for the GE washer/dryer combo, but I have not received it. I was asked to reach out if I had not received the check, yet it has not arrived. I eagerly await resolution. Thank you, Sharon

I was instructed to choose my replacement item for my claim (SR #[redacted]). However, when I try to do so on the website, I encounter an error message stating, "Sorry, looks like something went wrong. Please correct the following and submit again: Incorrect email or password." The website prompts for the SR #, not a password, and I am using the correct email linked to my account. Could someone assist me with this issue, please?

Hello, as a single mother of 5 children, I encountered another single mother in need at the dollar store. She was selling a phone to afford gas back to California with her 3 kids. I bought the phone from her to help. To activate the phone with my carrier, I need Verizon to "white list" the IMEI number. Verizon directed me to your support team. I've been unable to reach a live representative to assist with this issue. I would appreciate guidance on how to have the phone white listed so I can use it with my service. Thank you for your help. Best, April

I am trying to locate the contact information for someone at the Asurion Corporate Office regarding my ongoing issue with a cracked phone screen. After waiting over two weeks for a repair appointment, I was informed that they did not have the necessary parts to fix the screen. The delay in servicing has caused the crack to worsen, potentially impacting other parts of the phone. I now face a higher repair cost of $[redacted] instead of the initial $30 estimate due to the extended delay in obtaining the parts for my scheduled appointment. The situation is frustrating, and I am seeking assistance from the corporate office to address this matter promptly.

I misplaced my iPhone 11 and made a claim through Assurion, which was approved. Despite requesting a signature upon delivery, FedEx left the package on my porch without one and it went missing. This led me to file additional claims, provide documentation multiple times, and speak with Assurion for ten days. Most claims were approved except for one minor detail, resulting in denial after a lengthy explanation over numerous phone calls. This situation has left me without the iPhone 8 I traded in for the iPhone 11, paid $[redacted] for, and is now lost. I am stuck with an active AT&T account and no phone, obligated to continue payments while under contract.

Recently, my phone was replaced when it broke. However, a few weeks after getting the new phone, I encountered a problem where I couldn't send texts to certain contacts. I tried restarting the phone initially, but that didn't resolve the issue. The problem seems to be expanding as more people are affected. Once I'm unable to send texts to someone, it never seems to rectify itself. For instance, a few weeks ago, I couldn't text a coworker, and to this day, I'm still unable to send her a message.

I am having issues with my mobile protection plan claim service request #[redacted]. I paid for the replacement phone 7 days ago and was promised a replacement within 48 hours. After several follow-ups, I'm now being told to ship my phone back, and once received, a replacement will be shipped within 72 hours. I have a signed contract stating that I should return the damaged phone upon receiving the replacement. Additionally, the website mentions returning the damaged phone within 10-15 days. I work in healthcare and cannot afford to be without a phone for 7-10 days as I am on call 24/7. I am extremely disappointed with the poor customer service and delays. I expect the contract to be honored promptly. If not resolved within 24-48 hours, I will escalate this matter to the BBB, Il. Attorney General, Insurance Regulatory Board, and seek legal assistance for breach of contract. Thank you.

I am inquiring about claim number [redacted]69 regarding my Total Mobile Protection with Verizon. My screen is broken, and I only require a screen repair priced at $29. Verizon is insisting on a phone replacement for $[redacted], which I find unnecessary. I have reached out to Courtney from the Verizon Executive Office for assistance before. I refuse to pay $[redacted] for a replacement when a simple repair can solve the issue. I have decided to submit a complaint to the Ohio Attorney General's office against Asurion and Verizon due to the lack of honoring my insurance that I pay $45 for monthly. Please address my screen repair promptly or refund my insurance payments.

I received my phone back, and it was deemed unfixable. The phone number provided for further assistance is not in service. I am struggling to reach a human for answers despite being given different numbers to call. Frustrated with the lack of support, I plan to file a complaint with the Better Business Bureau against the company. I paid for a warranty and spent an additional ten dollars on postage to return the phone, only to face these issues. Can I please receive a refund for the worthless warranty on my now unusable phone since I am not receiving any support from your team?