I appreciate help connecting my new HP ENVY Photo **** printer to the Internet. It was...

GetHuman3850221's customer service issue with Asurion from October 2019

Help with my Asurion issue
The issue in GetHuman3850221's own words
I appreciate help connecting my new HP ENVY Photo **** printer to the Internet. It was purchased yesterday at Staples, along with the Protection and Tech Help plan. *I got as far as downloading the directions, calibrating the printer and putting the App on my iPhone. I then received a message saying it was not a secure connection. I am concerned about going any further at this point. Thank you. Daly Curatti ***-***-****

GetHuman3850221 did not yet indicate what Asurion should do to make this right.

How GetHuman3850221 fixed the problem
I was disappointed in that the number I called connected me to someone who had nothing to do with my problem and nothing to do with Asurion. I decided to try Apple Support and they were able to help me. Not sure what happened but it made me concerned about the Tech Support for Staples plan that we purchased. Thank you.
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Asurion

Customer service issue
Reported by GetHuman3850221
Oct 29th, 2019 - a year ago
Fixed
GetHuman3850221 shared how to fix
Seen by 3 customers so far
Similar issue to 3521 others
0 customers following this
Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider

Timeline

GetHuman3850221 started working on this issue
Oct 29th, 2019 8:36pm
GetHuman3850221 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 9:02pm

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