I made a claim for a PlayStation controller that I got from Walmart and the person I ta...

GetHuman-chazzo's Problem with a claim issue with Asurion from October 2019

Help with my Asurion issue
First: share to improve GetHuman-chazzo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-chazzo may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-chazzo's own words
I made a claim for a PlayStation controller that I got from Walmart and the person I talked to when I did my claim told me that once I sent my product out and it got scanned by ups they would send me my refund in *-* days it’s already been * days and I have not received my refund so I called today and I asked what’s going on and now they are telling me that I won’t get my refund until the product arrives and they test it so I asked to talk to a manager and they got all mad and said well your gonna have to wait for that I sat on hold for over ** min waiting for a manager and no one answered so I feel like the person I talked to didint even go get a manager
I would like my refund because I was told a big lie then had absolutely terrible customer service so I would maybe like a little extra or something because I never had this bad customer service before and lied to by multiple workers
How GetHuman-chazzo fixed the problem

We are waiting for GetHuman-chazzo to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Asurion customer problems.
How Do I Recover My Asurion Password?What Do I Do If I'm Having a Problem with My Asurion Claim?How Do I Make a Claim with Asurion?
Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Asurion

Problem with a claim issue
Reported by GetHuman-chazzo
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 3446 others
0 customers following this

Timeline

GetHuman-chazzo started working on this issue
Oct 15th, 2019 10:26pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:27pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 15th, 2019 10:28pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 16th, 2019 3:01am
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 16th, 2019 3:01am
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 16th, 2019 10:56pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 16th, 2019 10:56pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 16th, 2019 10:56pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 16th, 2019 10:56pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 16th, 2019 10:56pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 16th, 2019 10:58pm
GetHuman-chazzo indicated the issue is not fixed yet.
Oct 18th, 2019 11:24pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians