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I made a claim for a PlayStation controller that I got from Walmart and the person I ta...

GetHuman-chazzo's Problem with a claim issue with Asurion from October 2019

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Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider

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Calling exactly when they open at 8am is probably your best shot at reducing your wait time

The issue in GetHuman-chazzo's own words

I made a claim for a PlayStation controller that I got from Walmart and the person I talked to when I did my claim told me that once I sent my product out and it got scanned by ups they would send me my refund in *-* days it’s already been * days and I have not received my refund so I called today and I asked what’s going on and now they are telling me that I won’t get my refund until the product arrives and they test it so I asked to talk to a manager and they got all mad and said well your gonna have to wait for that I sat on hold for over ** min waiting for a manager and no one answered so I feel like the person I talked to didint even go get a manager

I would like my refund because I was told a big lie then had absolutely terrible customer service so I would maybe like a little extra or something because I never had this bad customer service before and lied to by multiple workers

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How Do I Get a Refund for Charge from Asurion?How Do I Enroll with Asurion to Protect My Phone?How Do I Recover My Asurion Password?What Do I Do If I'm Having a Problem with My Asurion Claim?How Do I Make a Claim with Asurion?

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Asurion

Problem with a claim issue

Reported by GetHuman-chazzo

Oct 15th, 2019 - 3 years ago

I have an issue with Asurion too

Not resolved

Seen by 35 customers so far

Similar issue to 3446 others

0 customers following this

Timeline

GetHuman-chazzo started working on this issue

Oct 15th, 2019 10:26pm

GetHuman-chazzo tried calling Asurion

Oct 15th, 2019 10:26pm

GetHuman-chazzo spoke with a rep from Asurion

Oct 15th, 2019 10:27pm