Asurion, please remove my phone from list. I was disconnected by your agent when I called. Thank you.

GetHuman-wishbox's Problem with a claim issue with Asurion from May 2019

Help with my Asurion issue
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-wishbox's own words
Just use the phone we paid for but it is unable to be activated at this time. ... On ********** @ approximately *:** pm our Verizon phone was shut off by AT&T. They reported it as lost or stolen. (How does that happen?) We bought our Google Pixel * phone on ********** from the Verizon store. *AT&T will not take our phone off the list because they said the customer who called it in received a replacement phone through Saurian. It was not us, we have never lost our phone and it has been activated by Verizon the entire time. Never had an AT&T account!!! It has been seven days now and still, no one will do anything. We cannot get anyone to fix this nightmare. What do we do? *I was told by Verizon on May **th, when I called to see what was wrong, that our phone was reported as a lost stolen phone by another carrier. They told me they did not do it and that it was up to me to find out what company did it. (EXCUSE ME!) This whole thing is crazy. They will not just take back their undamaged phone and give us a new one. They will not do anything. I am trying not to use any curse words as I am shocked at everyone’s level of Customer Service. Especially, Verizon Wireless, our cellular phone carrier for the last ** years.
This was put on the Lost or Stolen list by another carrier, not ours and we have never lost our phone or damaged it. It was never stolen or activated by AT & T. How can this happen???
Please remove our phone from the list.
** year, WTF kind of question is that?
For seven days I have tried everything. No one will do anything.
How GetHuman-wishbox fixed the problem

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Google Pixel *
Problem with a claim issue
Reported by GetHuman-wishbox
May 21st, 2019 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 2548 others
0 customers following this
Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider


GetHuman-wishbox started working on this issue
May 21st, 2019 5:25am
GetHuman-wishbox shared this issue with friends on Facebook
May 21st, 2019 5:25am
GetHuman-wishbox indicated the issue is not fixed yet.
May 21st, 2019 5:27am
GetHuman-wishbox indicated the issue is not fixed yet.
May 21st, 2019 5:30am