Before contacting them, items GetHuman2616106 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman2616106's own words
I have called * or * times. I cannot get any help from anyone. I have been transferred numerous times, had a * way call with a apple representative they put us on hold and never came back to the phone. I am trying to turn a I phone * plus in. The claim number is **********. They are telling me the find mine i phone is still on. it is NOT THE APPLE REPRESENTATIVE TOLD THEM THAT YOU ARE LOOKING AT THE WRONG PHONE YOU ARE LOOKING AT THE NEW PHONE WE JUST PURCHASED THE IME * ************** I would like this taken care of immediately. i am tired of being put on hold when i call, and nobody seems to understand what i am saying to them..... please check the ime * above and let me know how to proceed....
GetHuman2616106 did not yet indicate what Asurion should do to make this right.
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