Before contacting them, items GetHuman2602891 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman2602891's own words
I received a "refurbished" phone. I have had issues with the camera from the very beginning. I contacted Asurion and was told to contact Apple. I contacted them three times and even went to the Apple store at the Galleria mall when they told me that the camera needs to be replace and it would cost $**. i do not think I should have to pay for this since this was a issue from the very beginning and I already paid $*** . *When taking pictures, I receive a green haze over the image. I would appreciate a response ASAP since this issue has been going on since I received this "replacement".*(Apple rep states this phone was purchased in Jan ****. That's how I know it is refurbished.)
GetHuman2602891 did not yet indicate what Asurion should do to make this right.
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