I received a "refurbished" phone. I have had issues with the camera from the very begi...

GetHuman2602891's customer service issue with Asurion from March 2019

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The issue in GetHuman2602891's own words
I received a "refurbished" phone. I have had issues with the camera from the very beginning. I contacted Asurion and was told to contact Apple. I contacted them three times and even went to the Apple store at the Galleria mall when they told me that the camera needs to be replace and it would cost $**. i do not think I should have to pay for this since this was a issue from the very beginning and I already paid $*** . *When taking pictures, I receive a green haze over the image. I would appreciate a response ASAP since this issue has been going on since I received this "replacement".*(Apple rep states this phone was purchased in Jan ****. That's how I know it is refurbished.)
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Asurion

Customer service issue
Reported by GetHuman2602891
Mar 27th, 2019 - 22d ago
I have an issue with Asurion too
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Seen by 3 customers so far
Similar issue to 2212 others
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Timeline
GetHuman2602891 started working on this issue
Mar 27th 11:10am