Before contacting them, items GetHuman2461696 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman2461696's own words
Was completely application for stolen phone. Said it was under review, however I gave my husbands phone number by mistake and he is receiving questions instead of me. The phone taken was ***-***-****. The phone I am using now is ***-***-****. I forgot my password to email and it wants to send me text on missing phone. I am giving you my sons e-mail and phone. He is ** so I have his phone right now
GetHuman2461696 did not yet indicate what Asurion should do to make this right.
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