Before contacting them, items GetHuman2321287 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman2321287's own words
I dropped off my broken phone in the mail to be sent in the Asurion, I was told to contact Asurion once it had been delivered to get my $*** back since we forogot to ship it the first time. The post office doesn’t know where the package is because it hasn’t been scanned yet. I dropped off the phone*package * weeks ago. They’re assuming it’s lost in with a bunch of letters since we used the drop box. I wanted to notify Asurion that we did drop off the package. Just waiting for the tracking and now for them to hopefully find it and scan it.
GetHuman2321287 did not yet indicate what Asurion should do to make this right.
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