I dropped off my broken phone in the mail to be sent in the Asurion, I was told to cont...

GetHuman2321287's customer service issue with Asurion from February 2019

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The issue in GetHuman2321287's own words
I dropped off my broken phone in the mail to be sent in the Asurion, I was told to contact Asurion once it had been delivered to get my $*** back since we forogot to ship it the first time. The post office doesn’t know where the package is because it hasn’t been scanned yet. I dropped off the phone*package * weeks ago. They’re assuming it’s lost in with a bunch of letters since we used the drop box. I wanted to notify Asurion that we did drop off the package. Just waiting for the tracking and now for them to hopefully find it and scan it.
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Asurion

Customer service issue
Reported by GetHuman2321287
Feb 27th, 2019 - 3 mons ago
I have an issue with Asurion too
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Seen by 4 customers so far
Similar issue to 2072 others
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Timeline
GetHuman2321287 started working on this issue
Feb 27th 10:12pm