This is regarding Claim ID *********. The replacement device you sent is defective. Th...

GetHuman2221031's customer service issue with Asurion from February 2019

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The issue in GetHuman2221031's own words
This is regarding Claim ID *********. The replacement device you sent is defective. The volume will drop out completely during calls. **I paid verizon for extra storage and placed a nano screen protector over my phone. I have spent *.** with Verizon and **.** for the screen protector. **I am out funds and my new? Phone is not working properly.**How can we handle this issue?**Could you please send me a different phone? **Can you reimburse my extra cost?**Thank you
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Asurion

Customer service issue
Reported by GetHuman2221031
Feb 16th, 2019 - 8 mons ago
I have an issue with Asurion too
Not resolved
Seen by 6 customers so far
Similar issue to 2006 others
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Timeline
GetHuman2221031 started working on this issue
Feb 16th 12:43pm