Before contacting them, items GetHuman2221031 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman2221031's own words
This is regarding Claim ID *********. The replacement device you sent is defective. The volume will drop out completely during calls. **I paid verizon for extra storage and placed a nano screen protector over my phone. I have spent *.** with Verizon and **.** for the screen protector. **I am out funds and my new? Phone is not working properly.**How can we handle this issue?**Could you please send me a different phone? **Can you reimburse my extra cost?**Thank you
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